Citi
Technology
ApplicationsSupportSrAnalyst
Neural analysis suggests this role is
optimal for Senior candidates.
“Applications Support Sr Analyst at Citi. Skills: Application Support, Technical Support, Problem Solving. Provide technical and business support for users. Resolve application issues”
What You'll Achieve.
Driving stability, efficiency and effectiveness improvements; Help us and the business succeed; Against service level expectations; Ensuring availability to users; Ensuring the quality of work provided by self
Industry & Context.
Good analytical skills; Evaluates moderately complex and variable issues; Weighing various alternatives; Balancing potentially conflicting situations; Multiple sources of information; Filter, prioritize and validate potentially complex and dynamic material; Problem resolution; Provides evaluative judgment based on analysis of factual information
What They're Looking For.
Must Have
5-8 years experience in an Application Support role, Experience installing, configuring or supporting business applications, Experience with some programming languages and willingness/ability to learn, Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization, Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand, Demonstrated analytical skills, Issue tracking and reporting using tools, Knowledge/ experience of problem Management Tools, Good all-round technical skills, Effectively share information with other support team members and with other technology teams, Ability to plan and organize workload, Consistently demonstrates clear and concise written and verbal communication skills, Ability to communicate appropriately to relevant stakeholde
What You'll Do.
Provide technical and business support for users
Resolve application issues
efficiency and effectiveness improvements
Maintain application systems in daily operations
maintain and support applications
Perform start of day checks
Perform continuous monitoring
Perform regional handover
Perform same day risk reconciliations
Develop and maintain technical support documentation
Identify ways to maximize application potential
Assess risk and impact of production issues
Escalate issues to management
Ensure storage and archiving procedures are in place
Formulate and define scope and objectives for enhancements
Define objectives for problem resolution
Review application contingency planning
Partner with development and production support
Prioritize support tooling requirements
Participate in application releases
Engage in post implementation analysis
Consider implications of technology application
Identify risks and vulnerabilities
Communicate security impact
Ensure essential procedures are followed
Define operating standards and processes
Act as liaison between users
technology groups and vendors
Raise problems to technology and business teams
Adhere to Service Level Agreements
Act as advisor or coach to analysts
Provide evaluative judgment
Impact business by ensuring quality of work
Impact own team and related work teams
Exhibit communication and diplomacy skills
Involve in Support Project items
Perform other duties and functions as assigned
Operate with limited supervision
Exercise independence of judgement
Act as SME to stakeholders
Assess risk when making business decisions
Demonstrate consideration for firm's reputation
Drive compliance with laws
rules and regulations
Apply ethical judgment
manage and report control issues
How You'll Work.
Team & Collaboration
Regularly assumes informal/formal leadership role within teams; Involved in coaching and training of new recruits; Influencing decisions through advice, counsel and/or facilitating services; Work and performance of all teams in the area are directly affected by the performance of the individual; Effectively share information with other support team members and with other technology teams; Act as liaison between users/traders, interfacing internal technology groups and vendors; Acts as advisor or coach to new or lower level analysts; Directly impacts own team and closely related work teams; Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information; Acts as SME to senior stakeholders and /or other team members
Communication Scope
Communication skills; Diplomacy skills; Written communication skills; Verbal communication skills; Explain technical issues in simple terms
Process & Methodology
Active involvement in and ownership of Support Project items
Full Job Description
The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual. **_Responsibilities:_** * The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. * Maintains application systems that have completed the development stage and are running in the daily operations of the firm. * Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations. * Start of day checks, continuous monitoring, and regional handover. * Perfor
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