Citi
Global Bank
ApplicationsSupportSeniorAnalyst-AssistantVicePresident
Neural analysis suggests this role is
optimal for Senior candidates.
“Applications Support Senior Analyst-Assistant Vice President at Citi. Skills: Production Support, Unix/Linux, Shell scripting, AI-driven automation. Provide technical and business support. Address daily queries and issues”
What You'll Achieve.
Ensuring platforms and services are always available; Deliver a world-class client experience; Ensure seamless service delivery; Enhance system visibility and proactive alerting; Improve application stability, performance, and recoverability; Reduce operational toil; Improve efficiency; Mitigate risk; Ensure platforms can scale for growth
Industry & Context.
Solve complex issues; Proactively prevent future problems; Root cause analysis
What They're Looking For.
Must Have
6+ years in a Production Support role managing enterprise-level applications, Deep expertise in Unix/Linux, Advanced Shell scripting, Experience with containerization platforms (OpenShift, Kubernetes), Experience with building SQLs on relational (Oracle) and using NoSQL (MongoDB) databases, Knowledge of messaging solutions (Tibco EMS, MQ, Kafka), Experience working with REST APIs, Solid understanding of distributed application architecture, Excellent written and verbal communication skills
Nice to Have
Proficiency in a programming language (e. g. , Python, Java) for automation, Familiarity with prompt engineering techniques for interacting with Generative AI / Large Language Models (LLMs), Experience with observability standards and tools: Open Telemetry, Prometheus, Grafana
What You'll Do.
Provide technical and business support
Address daily queries and issues
Provide resolution to critical incidents
Support planning and execution of system changes
Maintain and optimize production monitoring/observability estate
Collaborate closely with development teams
Identify opportunities and implement automation tools
How You'll Work.
Team & Collaboration
Collaborate daily to solve complex issues; Partnering closely with Application Support, Development, Infrastructure, Business, and Operations teams; Collaborate closely with development teams
Communication Scope
Excellent written and verbal communication skills; Ability to articulate complex technical issues to both technical and business audiences
Process & Methodology
Planning and execution of system changes
Full Job Description
**Why Citi? Join a Global Bank that believes in its talent.** We’re looking for talented individuals to help shape the future of global banking. At Citi, we are intensely focused on driving innovation and productivity. You’ll join a diverse global team and have the opportunity to build the career you want, with the scale, inclusive culture, and technology to support your progress. **About the Team: Data Solutions Production Management** Our Production Management team provides critical business and technical support for the Data Solutions applications, ensuring our platforms and services are always available for our clients. We are highly skilled and valued partners to the businesses we support. Working as part of our team, you will help deliver a world-class client experience by applying engineering, innovation, and risk management across our systems. We collaborate daily to solve complex issues and proactively prevent future problems through diligent systems management. We are a forward-thinking, collaborative team looking for ambitious professionals who want to improve how things are done. In return, we offer rewarding work in a supportive environment with clear opportunities for progression. **Role and Position Overview** As an **Apps Support Senior Analyst** , you will take a central role in running and maintaining the production environment for Citi's critical Reference Data Applications – high visibility applications forming the backbone of Citi’s operations, serving hundreds of partner systems across Citi’s main businesses – Markets, Services, Banking, and Functions – enabling them to service our clients. You will join a high-performing team focused on building a robust Production Support platform using the latest technologies, **AI-driven automation** , and reliability techniques. Our mission is to deliver a world-class client experience by digitizing services, eliminating manual work, and ensuring our platforms can scale for growth. In this global role, you
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