Citi
Technology
ApplicationsSupportSeniorAnalyst-AssistantVicePresident
Neural analysis suggests this role is
optimal for Senior candidates.
“Applications Support Senior Analyst - Assistant Vice President at Citi. Skills: Application Support, Technical Support, Problem Management. Provide technical and business support. Provide quick resolutions”
What You'll Achieve.
driving stability, efficiency and effectiveness improvements to help us and the business succeed; stability, quality and functionality against service level expectations
Industry & Context.
Analytical skills; Evaluates moderately complex and variable issues; Good analytical skills; filter, prioritize and validate potentially complex and dynamic material; Formulates and defines scope and objectives for complex application enhancements and problem resolution; Provides evaluative judgment based on analysis of factual information
What They're Looking For.
Must Have
Application Support role, installing, configuring or supporting business applications, some programming languages, Advanced execution capabilities, adjust quickly to changes and re-prioritization, Effective written and verbal communications, explain technical issues in simple terms, Demonstrated analytical skills, Issue tracking and reporting, problem Management Tools, Good all-round technical skills, Effectively share information, Ability to plan and organize workload, Consistently demonstrates clear and concise written and verbal communication skills, Ability to communicate appropriately to relevant stakeholde
What You'll Do.
Provide technical and business support
Provide quick resolutions
efficiency and effectiveness improvements
Maintain application systems
maintain and support applications
Perform start of day checks
Perform continuous monitoring
Perform regional handover
Perform same day risk reconciliations
Develop and maintain technical support documentation
Identify ways to maximize application potential
Assess risk and impact of production issues
Escalate to business and technology management
Ensure storage and archiving procedures are in place
Formulate and define scope and objectives
Review and develop application contingency planning
Partner with development and production support
Support tooling requirements
Participate in application releases
Engage in post implementation analysis
Consider implications of technology application
vulnerabilities and security
Ensure essential procedures are followed
Define operating standards and processes
Raise problems to appropriate teams
Act as advisor or coach
Provide evaluative judgment
Exhibit sound and comprehensive communication
Active involvement in Support Project items
Perform other duties and functions
How You'll Work.
Team & Collaboration
Act as liaison between users/traders, interfacing internal technology groups and vendors; Share information with other support team members and with other technology teams; Partner with appropriate development and production support areas
Communication Scope
communication and diplomacy skills; Effective written and verbal communications; explain technical issues in simple terms; Consistently demonstrates clear and concise written and verbal communication skills; Ability to communicate appropriately to relevant stakeholde; Exhibits sound and comprehensive communication and diplomacy skills
Process & Methodology
Support Project items
Full Job Description
The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual. **_Responsibilities:_** * The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. * Maintains application systems that have completed the development stage and are running in the daily operations of the firm. * Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations. * Start of day checks, continuous monitoring, and regional handover. * Perfor
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