ApplicationsSupportSeniorAnalyst-AssistantVicePresident

The Application Support Senior Analyst is a seasoned professional role within the Markets Treasury and Financing Application Support team, operating as part of Citi's broader Production Management function, focusing on Global Fixed Income Markets Financing Desk applications supporting Trade Capture for Secured Financing Transactions, Positions and Collateral Management, Funding Summaries and Intraday Risk Reporting liaising with multiple other Risk, Etrading, Reporting, Middle Office and Back Office applications. This is a global team supporting a global set of users operating on follow-the-sun model, managing incidents and changes while ensuring stability for systemically important businesses. The role expects adoption and embrace of an engineering mindset while delivering excellent client experience for our business. The individual applies in-depth functional and technical knowledge to collaborate with the team to improve the state of the estate. Strong analytical, communication, and diplomacy skills are essential. The role regularly assumes informal or formal leadership within teams, including coaching and training of new recruits. **_Responsibilities:_** * Provide technical and business support for users of Finance Desk applications, to maintain application systems running in daily operations of the firm, managing their operating environments with a focus on stability, quality, and functionality against service level expectations. * Perform structured **start-of-day checks** , continuous monitoring, and regional handovers. * Assess risk and impact of production issues and escalate appropriately, adhering to Service Level Agreements and Citi's Incident and Problem Management Standards. * Leverage various monitoring tools including **ITRS** , **Grafana** , and **AppDynamics** for proactive monitoring, alerting across a rich technical estate spanning RHEL, Openshift, Oracle, Gemfire, Ignite, etc. * Ensure essential procedures are followed and help define operating