ApplicationTechnicalSupportEngineer(Level2)

**Do you want your voice heard and your actions to count?** Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. **Job Profile:** Application Technical Support Engineer (Level 2) **_Position details_****:** We are seeking a highly motivated professional for the position of Technical Support Engineer (L2/L3) for production applications within Information Technology Department under Systems Office for Asia. The successful candidate will be part of a dynamic team that undertake Business-As-Usual responsibilities in supporting the bank’s application systems. This role plays a critical part in maintaining applications stability, continuity, and availability. **_Roles and Responsibilities_****:** Assist stakeholders through application support, which includes problem investigations, analysis, and troubleshooting user issues. Work closely with various application teams to ensure reliable application services through effective collaboration and communication. Coordinate with multiple teams to raise support tickets, analyzing root causes, and resolving all production issues. Monitor alerts and incidents affecting the production environment and escalate as necessary. Possessing strong technical understanding of system platforms such as UNIX, Windows, and Oracle, providing su