VIAVI
Network test, monitoring and assurance solutions
Application&TechnicalSupportEngineer-INS/GNSSProjects
Neural analysis suggests this role is
optimal for Mid candidates.
“Application & Technical Support Engineer - INS/GNSS Projects at VIAVI. Skills: Application Engineering, Customer Support, INS/GNSS. Collaborate with customers to determine needs. Recommend suitable products and configurations”
Industry & Context.
Diagnose and resolve technical issues; Data analysis for error correction and product efficiency improvements
Must be U. S. Persons as defined by ITAR
What They're Looking For.
Must Have
Bachelor’s or Master’s degree in Engineering, 2+ years of experience in algorithm development, application engineering, or customer support, Understanding of inertial navigation systems, Understanding of inertial measurement units, Understanding of basic GNSS principles, Proficiency in MATLAB, Excellent verbal and written communication skills, U. S. Persons as defined by ITAR
Nice to Have
Aerospace Engineering or similar degree, Knowledge of Python, Knowledge of C++, Familiarity with ticketing systems
What You'll Do.
Collaborate with customers to determine needs
Recommend suitable products and configurations
Assist with product integration
Assess requirements for changes or new features
Communicate requirements with R&D and Product Management
Provide pre-sales demos
Conduct post-sales installation and configuration demos
Offer instructional support
Diagnose and resolve technical issues
Respond promptly to technical questions
Respond to support inquiries
Create knowledge base articles
Maintain support documentation
Maintain internal guides
Address customer feedback
Address technical challenges
Stay updated on industry trends
Stay updated on product advancements
Stay updated on customer requirements
How You'll Work.
Team & Collaboration
Act as a bridge between customers and internal teams; Communicate with R&D and Product Management; Work closely with internal teams; Provide support to Sales Team
Communication Scope
Excellent verbal and written communication skills
Full Job Description
**Summary:** VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications. We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company – to question, to collaborate and to push for solutions that will delight our customers. **Duties & Responsibilities: ** Position Overview: We are seeking a dynamic individual to join our team as an Application & Customer Support Engineer. This dual-role position combines customer support and application engineering, requiring both technical expertise and excellent interpersonal skills. The ideal candidate will identify customer needs, recommend suitable products, and provide technical support while also acting as a bridge between customers and our internal teams for product improvements. Key Responsibilities: * Collaborate with customers to determine their needs and recommend suitable products and configurations. * Assist with the integration of our products into customer applications. * Assess requirements for changes or new features required, and communicate them with R&D and Product Management. * Provide pre-sales demos to showcase product value. * Conduct post-sales installation and configuration demos, offering instructional support. * Diagnose and resolve technical issues, including data analysis for error correction and product efficiency improvements. * Respond promptly to technical questions and support inquiries. * Provide support to Sales Team by addressing technical questions and offering insights into product capabilit
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