Application support
Applicationsupport-TWC&API
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Application support - TWC & API at Application support. Skills: Application support, TWC & API support, technical infrastructure monitoring, issue resolution, automation, monitoring. monitor and maintain the bank’s critical technology infrastructure. resolve more complex technical issues”
What You'll Achieve.
ensure optimal performance; drive efficiency; ensure issues are known when they occur; consistently driving continuous improvement; deliver to a consistently excellent standard; Takes responsibility for end results of a team’s operational processing and activities; Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct; achievement of the objectives of the organisation sub-function
Industry & Context.
resolve more complex technical issues; Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues; Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents
What They're Looking For.
Must Have
aPaas - Very Good understanding of Open Shift Containers, ELK (Altering and dashboard creation capacity), Expertise on AppDynamics and knowledge on Observe, Good Understanding on CI/CD Pipeline
Nice to Have
Databases: MongoDB, Oracle and AWS, Hands on Scheduling tools (Tivoli/Autosys/Control M), Knowledge about Shell Scripting and Python
What You'll Do.
monitor and maintain the bank’s critical technology infrastructure
resolve more complex technical issues
minimize disruption to operations
provision of technical support for the service management function
develop the support model and service offering
execution of preventative maintenance tasks on hardware and software
utilization of monitoring tools/metrics to identify
prevent and address potential issues
ensure optimal performance
maintenance of a knowledge base
analysis of system logs
error messages and user reports
providing a resolution to issues by fixing or replacing faulty hardware components
reinstalling software
or applying configuration changes
monitoring enhancements
business continuity management
front office specific support and stakeholder management
identification and remediation or raising of potential service impacting risks and issues
proactively assess support activities implementing automations
tune monitoring tools
How You'll Work.
Team & Collaboration
Partner with other functions and business areas; Act as contact point for stakeholders outside of the immediate function; building a network of contacts outside team and external to the organisation
Communication Scope
Guide and persuade team members; communicate complex / sensitive information
Process & Methodology
supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards
Full Job Description
# **Job Description** **Purpose of the role** To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. **Accountabilities** * Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. * Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. * Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. * Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. * Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. * Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. * Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. **Analyst Expectations** * To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. * Requires in-depth technical knowledge and experience in their assigned area of expertise * Thorough understanding of the underlying principles and concepts within the area of expertise * They lead and supervise a team, gui
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