Contour
Tech / AI / Software
ApplicationSupportSpecialist(L2)
Neural analysis suggests this role is
optimal for Senior candidates.
“Application Support Specialist (L2) at Contour. Skills: L2 application support, issue resolution, root cause analysis, deep troubleshooting, database queries, system integrations support, incident management, problem management. Provide advanced L2 application support across the AXIS platform. Own and drive issue resolution end-to-end”
What You'll Achieve.
Ensure timely response to high-impact production issues; Ensure system reliability for customers; Increase support efficiency; Reduce manual effort
Industry & Context.
High motivation for problem solving; ability to learn and think critically on the fly; Superior problem-solving skills; ability to think outside the box; deep troubleshooting; root cause analysis
Participate in after-hours or critical incident support, when required
What They're Looking For.
Must Have
Bachelor’s degree in Computer Science, 5+ years of L2+ Application Support or Software Development experience, Experience in working with Agile methodologies (Kanban or SCRUM), High motivation for problem solving, Ability to learn and think critically on the fly, Superior problem-solving skills, Ability to think outside the box, Superior communication (written and verbal) and interpersonal skills in the English language, Ability to learn/read software code
Nice to Have
Working experience with business or ERP applications, Knowledge of accounting principles, Experience with Universe DB, Experience with Azure Cloud Environments
What You'll Do.
Provide advanced L2 application support across the AXIS platform
Own and drive issue resolution end-to-end
Perform deep troubleshooting
Analyze data inconsistencies and transactional issues
Collaborate closely with development
Review and interpret application code
Support and monitor system integrations
Contribute to incident management and prioritization
Maintain clear and consistent communication with internal teams and customers
Identify recurring issues and contribute to problem management
Create and maintain knowledge base articles
troubleshooting guides
and support documentation
Support performance and stability monitoring
Provide input on process improvements
and automation opportunities
Participate in after-hours or critical incident support
How You'll Work.
Team & Collaboration
Collaborate closely with development, QA, architecture, and product teams; Collaborate with team members located in the same office as well as those located in North America
Communication Scope
Superior communication (written and verbal); Maintain clear and consistent communication with internal teams and customers
Process & Methodology
incident management and prioritization, problem management, ability to manage multiple priorities and deadlines
Full Job Description
_**About Contour**_ [Contour Software](http://contour-software.com/) has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started! **The Division:** Campana Systems is a software development company based in Waterloo, Ontario. Our flagship product, AXIS, provides an industry-leading ERP solution for Auto Club organizations across North America. In 2014, Campana was acquired by Constellation Software Inc.'s Perseus Operating Group. As part of the Constellation family, we continue to provide the specialization and individual attention customers expect while benefiting from the support and best practices of an international provider of enterprise software. **Division Link** : [ _https://campana.com/_](https://campana.com/) **The Position:** Campana is looking for an Application Support Specialist (L2), who has hands on experience with customer support, or development. The role is dynamic and not limited to a single application that provides the learning opportunity on different platf
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