Deutsche Telekom IT Solutions
IT and telecommunications
ApplicationSupportSpecialist(InformationSecurityGRCTool)
“Application Support Specialist (Information Security GRC Tool) at Deutsche Telekom IT Solutions. Skills: Application Support, Information Security GRC Tool, user needs understanding, technical requirements translation, collaboration with development vendor, GRC application operation and improvement, report and data processing automation. Providing direct support to an international community of expert users (risk, security, compliance). Gather and structure business/user requirements”
What You'll Achieve.
Operate and continuously improve the internal GRC application; Develop and automate reports and data processing; Improve user experience and usability of the tool
Industry & Context.
analytical and structured thinking
Ability and willingness to work in an international environment
What They're Looking For.
Must Have
Degree in IT, Engineering, or related field, Advanced Excel skills, Basic SQL knowledge, analytical and structured thinking, Excellent communication skills across both technical and business audiences, Customer-oriented, user-centric mindset, Fluent English (daily working language, spoken and written), Ability and willingness to work in an international environment
Nice to Have
Power Query, advanced formulas, data modelling is a plus, VBA / scripting or general automation experience, Experience in GRC, Risk Management, or Information Security, Familiarity with ticketing or backlog management tools (e.g. Jira, ServiceNow), Knowledge of data visualization / BI tools, German language skills, Experience with vendor coordination or product/application support
What You'll Do.
Providing direct support to an international community of expert users (risk
Gather and structure business/user requirements
Define use cases and translate them into clear technical specifications
Maintain and refine backlog items
Manage and prioritize change requests with our vendors
Align on developments and track releases
Operate and continuously improve the internal GRC application
Develop and automate reports and data processing
Perform testing and validation (UAT mindset) for new features and releases
Support ISMS and Risk Management processes in an international environment
Improve user experience and usability of the tool
How You'll Work.
Team & Collaboration
act as a bridge between business stakeholders and the development vendor; ensuring effective collaboration with the company developing the tool; Supportive, bondable team; Helpful colleagues in Germany (as your future direct contacts)
Communication Scope
Excellent communication skills across both technical and business audiences; Fluent English (daily working language, spoken and written)
Process & Methodology
Maintain and refine backlog items, Manage and prioritize change requests
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