Vectra
ApplicationSupportSpecialist
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“Application Support Specialist at Vectra. Skills: Salesforce support, Salesforce administration, technical support, process improvement, cross-functional coordination. Provide front-line support for Salesforce and related applications. Support onboarding and offboarding activities across the company tech stack”
What You'll Achieve.
ensure smooth operations; increasing productivity and efficiency; meeting established Service Level Agreements (SLAs); deliver business insights; timely issue resolution
Industry & Context.
troubleshooting and analytical problem-solving skills; investigate issues and find solutions
What They're Looking For.
Must Have
2+ years of experience supporting or administering Salesforce, troubleshooting and analytical problem-solving skills, Experience with Salesforce administrative and declarative capabilities, Hands-on experience with Salesforce Sales Cloud, Service Cloud, CPQ, and Experience Cloud, Experience creating Salesforce reports and dashboards to deliver business insights, communication and documentation skills, Ability to manage multiple priorities and adapt quickly in a fast-paced environment, Customer-focused mindset with a commitment to timely issue resolution, Ability to work effectively within SLA-driven support processes, Self-motivated, proactive learner with collaboration skills, Experience working in Jira or similar ticketing/project management systems
Nice to Have
Hands on experience with LeanData, Familiarity with NetSuite and business system integrations, Salesforce Administrator or related Salesforce certifications, ITIL certification or familiarity with ITIL principles
What You'll Do.
Provide front-line support for Salesforce and related applications
Support onboarding and offboarding activities across the company tech stack
Troubleshoot technical issues
perform root cause analysis
implement both short-term resolutions and long-term fixes
and improve documentation related to systems
and operational processes
and perform ad hoc analysis within Salesforce
Support business teams with sales process updates
and system-related requests
Provide feedback and recommendations on training needs
usability enhancements
and operational efficiencies
How You'll Work.
Team & Collaboration
work with many key technologies & processes across multiple departments; Partner with cross-functional teams to identify opportunities for process optimization and system improvements
Communication Scope
communication skills
Process & Methodology
manage multiple priorities
Full Job Description
Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises. The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai. About the Role We are looking for a Support Ninja to join our Business Operations team here at Vectra! In this role, you will have the opportunity to work with many key technologies & processes across multiple departments. You will handle requests from users, provide technical support to users, manage system updates, investigate issues and find solutions to ensure smooth operations. We need someone who is a team player and will proactively find ways to improve our existing systems & processes, increasing productivity and efficiency. What You’ll Do Provide front-line support for Salesforce and related applications while meeting established Service Level Agreements (SLAs) Support onboarding and offboarding activities across the company tech stack, including Salesforce user setup, permissions, territory adjustments, and enablement Troubleshoot technical issues, perform root cause analysis, and implement both short-term resolutions and long-term fixes where applicable Create, maintain, and improve documentation related to systems, workflows, and operational processes Build reports, dashboards, and perform ad hoc analysis within Salesforce Support business teams including Order Management and Channel Operations with sales process updates, troubleshooting, and system-related requests Partner with cross-functional teams to identify opportunities for pro
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