Snap Finance
ApplicationSupportSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Application Support Specialist at Snap Finance. Skills: API capabilities, API infrastructure, Integration solutions. Be an expert on API methods. Guide developers to integrate systems”
What You'll Achieve.
Deliver efficient, scalable integration solutions; Drive business success; Successful integration to our plug-in platform
Industry & Context.
problem-solving skills
What They're Looking For.
Must Have
2+ years fintech integrations experience with online and in-store solutions, Familiar with one or more programming languages (either PHP or JavaScript required), Experience with Web technologies such as JavaScript, REST, SOAP, Understands basic API design concepts, Familiar with API testing tools such as CURL or Postman, Familiarity with e-commerce platforms such as WooCommerce, Shopify, Magento, Big commerce, Creative thinker who is experienced at the discovery process and understanding client pain points and opportunities, problem-solving skills and proactively manage expectations on client calls
Nice to Have
Relevant experience with eCommerce platforms, payments gateways or payment processors is preferred, Currently pursuing, recently completed, or equivalent experience in Computer Science, Engineering, or a related field, Experience with Node. js or Python, Exposure to cloud technologies, Understanding of authentication and authorization frameworks (OAuth, JWT, etc. )
What You'll Do.
Be an expert on API methods
Guide developers to integrate systems
Monitor APIs infrastructures
Submit ticket to Support (L2)
Troubleshoot issues during integration
Manage interactions with clients
Manage integrations with clients
Keep Clients informed about new API versions
Maintain knowledge base
Respond to external support channels
How You'll Work.
Team & Collaboration
Highly collaborative, client-facing individual contributor role; Partner with clients, merchants, and internal teams
Communication Scope
Good communication and relationship building skills; Ability to explain technical concepts to a non-technical audience
Full Job Description
**Company Overview:** At Snap Finance, we believe everyone deserves access to the things they need, regardless of credit history. Since 2012, we've used data, machine learning, and a more human approach to create flexible financing solutions that help people move forward. We're proud of our inclusive, supportive culture, built on empowering our customers, partners, and team members alike. When our people thrive, so does our innovation. **If you 're looking to make an impact and grow with a team that values you, come join us!** **Job Description** The Back End Developer plays a critical role in supporting and scaling Snap’s e-commerce ecosystem. This individual will serve as a subject matter expert on API capabilities, guiding internal and external developers through seamless integrations while ensuring the reliability and performance of our API infrastructure. This is a highly collaborative, client-facing individual contributor role that blends technical expertise with strong communication skills. You will partner with clients, merchants, and internal teams to deliver efficient, scalable integration solutions that drive business success. **How you’ll make an impact:** * Be an expert on the API methods that are available to properly help/guide other developers to integrate their system with our e-commerce platform * Monitor APIs infrastructures (Production, Stage & Sandboxes), making sure they are up & running 24/7 * If an incident shows up, this person must submit a ticket to Support (L2) and keep users informed until it is remedied * Able to troubleshoot issues during integration between platforms. If the challenge is beyond her/his knowledge then bring the experts * Manage interactions with clients, merchants, partners and developers to understand their requirements and articulate best implementation of Snap’s solutions and product offerings. * Manage integrations with clients and merchants to the different plug-ins that Snap offers. Guides them effectively for a
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