Innovatrics
ApplicationSupportSpecialist
“Application Support Specialist at Innovatrics. Skills: Linux administration, Kubernetes fundamentals, Log analysis. Own customer tickets end-to-end. Troubleshoot using logs”
What You'll Achieve.
Minimize downtime
Industry & Context.
Troubleshooting
24/7 on-call rotations, Reach customer site within one hour
What They're Looking For.
Must Have
Arabic (professional spoken and written), English (professional spoken and written), Linux administration experience in production environments, Kubernetes fundamentals, Ability to read logs, Experience working in a ticket-based support environment
Nice to Have
Helm (basic usage or understanding), PostgreSQL / MSSQL / Oracle (connectivity checks, basic queries), Networking fundamentals, Grafana, ELK (or similar), Messaging services exposure, Scripting / automation basics (Bash, Python, or similar)
What You'll Do.
Own customer tickets end-to-end
Troubleshoot using logs
Coordinate with HQ stakeholders
Resolve standard incidents
Contribute to knowledge base
Customer communication
Escalations & collaboration
On-call participation
How You'll Work.
Team & Collaboration
Coordinate with HQ and local stakeholders; Involve System Engineers / Solution Delivery Managers / Engineering
Communication Scope
Customer communication; Communicate progress clearly
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