ApplicationSupportSpecialist

Why join CompuNet? CompuNet values its people more than any other asset—and realizes the contributions made by each employee are a reflection of their education, experience, certifications, expertise and passions. We strive to take care of each other, do the right thing and help our customers succeed. We work to build lasting relationships and are proud that our customers across many industries see us as a trusted advisor. Putting the customer at the center of every engagement, our mission is to design, test, deploy and support the right IT solutions for every customer. We offer a generous total compensation package for our employees, including competitive wages, medical, dental, vision, PTO, company-matching retirement plans, profit-sharing and more. CompuNet is seeking an Application Support Specialist – Business Applications to administer, support, and maintain the company’s line-of-business application portfolio. This role focuses on day-to-day system operation and escalated support. The Application Support Specialist serves as the escalation point for the reactive support team, resolving issues that fall outside documented processes and developing Standard Operating Procedures (SOPs) to enable future resolution without escalation. The role primarily supports existing systems and processes, applying targeted improvements to maintain stability, usability, and supportability. Essential Duties & Responsibilities The Application Support Specialist – Business Applications will deliver and support the following areas of responsibility: APPLICATION ADMINISTRATION & CONFIGURATION Administer and maintain line-of-business applications across CRM, PSA, ERP, and related systems Configure roles, permissions, workflows, forms, and system settings Maintain alignment between system configuration and existing business processes Support application updates, releases, and configuration changes Maintain documentation of system configuration and workflows SUPPORT & ESCALATION OWNERS