Coforge
ApplicationSupport/ProductionSupport
Neural analysis suggests this role is
optimal for Mid candidates.
“Application Support / Production Support at Coforge. Skills: Application Support, Production Support, Java, C, C++, VB, .NET, ASP, Angular, Shell script, Perl, JavaScript, Python, Sybase ASE/IQ, Oracle, DB2. Support production applications. Analyze and resolve application issues”
What You'll Achieve.
Improve application stability and performance; Minimize operational errors and improve efficiency; Track and manage application health and support service performance
Industry & Context.
Analyze and resolve application issues; Identify defects, discrepancies and trends through code debugging or log analysis; Improve application stability and performance by identifying patterns, recurring failures and root causes; Problem-solving experience in a development or production environment; Experience observing patterns, analyzing root causes and suggesting solutions
What They're Looking For.
Must Have
Computer Science concepts, including practical use of data structures, Problem-solving experience in a development or production environment, Experience observing patterns, analyzing root causes and suggesting solutions, Good communication skills to explain technical and functional issues to App Dev teams and senior stakeholders, Experience with one structured or object-oriented programming language, such as Java, C, C++, VB,. NET, ASP or Angular, Experience with one scripting language, such as Shell script, Perl, JavaScript or Python, Experience with one RDBMS environment, such as Sybase ASE/IQ, Oracle or DB2
Nice to Have
Adopt tools developed by the AppBank Engineering team to automate failures using machine learning techniques, Identify alerts and processes that can be automated, and work with the AppBank Engineering team to automate them, Learn and troubleshoot proprietary technologies as needed
What You'll Do.
Support production applications
Analyze and resolve application issues
Improve application stability and performance
recurring failures and root causes
Advise application owners on permanent fixes
Automate failures using machine learning techniques
Automate alerts and processes
Suggest ways to improve stability
Participate in the change management process
Build and improve run books
Develop reports with trending statistics
How You'll Work.
Team & Collaboration
Work actively with team members to analyze and resolve application issues; Communicate effectively with users, application owners and senior stakeholders; Work with the AppBank Engineering team to automate processes
Communication Scope
Good communication skills to explain technical and functional issues to App Dev teams and senior stakeholders; Communicate effectively with users, application owners and senior stakeholders
Process & Methodology
Manage incidents, Actively participate in the change management process to manage risk in the production environment
Full Job Description
Job Title: Application Support / Production Support Key Skills: Java, C, C++, VB, .NET, ASP or Angular. Experience: 6-9 years Location CDMX or Guadalajara Mode: In Person We at Coforge are hiring Position (21475) with the following skill set. Role Summary We are looking for a candidate who can support production applications, analyze and resolve application issues, manage incidents and work closely with application owners, users and senior stakeholders to improve application stability and performance. Responsibilities Work actively with team members to analyze and resolve application issues. Identify defects, discrepancies and trends through code debugging or log analysis. Manage incidents and communicate effectively with users, application owners and senior stakeholders. Improve application stability and performance by identifying patterns, recurring failures and root causes. Advise application owners on permanent fixes. Adopt tools developed by the AppBank Engineering team to automate failures using machine learning techniques. Identify alerts and processes that can be automated, and work with the AppBank Engineering team to automate them. Challenge existing application setup and processing, suggesting ways to improve stability. Actively participate in the change management process to manage risk in the production environment. Build and improve run books to minimize operational errors and improve efficiency. Develop reports with trending statistics to track and manage application health and support service performance. Learn and troubleshoot proprietary technologies as needed. Required Skills Computer Science concepts, including practical use of data structures. Problem-solving experience in a development or production environment. Experience observing patterns, analyzing root causes and suggesting solutions. Good communication skills to explain technical and functional issues to App Dev teams and senior stakeholders. Experience with one structured or object-orien
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