IQ-EQ
Investor Services
ApplicationSupportOfficer
“Application Support Officer at IQ-EQ. Skills: Application Support, SQL, ITSM. Provide third-line technical application support. Resolve incidents, requests, and changes”
What You'll Achieve.
meeting defined SLAs; meet business deadlines; maximize product capabilities; reduce functional duplication; achieve potential
Industry & Context.
problem-solving skills; pragmatic approach; troubleshooting; problem-solving
European shift coverage
What They're Looking For.
Must Have
ITSM frameworks, application design and development, databases, infrastructure technologies, advanced SQL skills, SSRS, implementing and customizing third-party systems, source control tools, supporting system migrations or mergers, English
Nice to Have
Tableau
What You'll Do.
Provide third-line technical application support
Deliver functional and technical enhancements
Perform ticket trend analysis
Create MI/report packs
Create knowledge base articles
Support project deliveries
Ensure smooth transitions into BAU support
How You'll Work.
Team & Collaboration
Partner closely with Product Management; Collaborate with Application Services teams; Collaborate with wider IT functions; Collaborate with vendors; Collaborate with external partners; Facilitate open debate
Communication Scope
communicate clearly and confidently; interpersonal skills; negotiation skills; influencing skills
Process & Methodology
agile, waterfall
Applying for this Application Support Officer role?
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ANONYMOUS · UNFILTERED
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