Citi
Technology
ApplicationSupportIntermediateAnalyst
Neural analysis suggests this role is
optimal for Mid candidates.
“Application Support Intermediate Analyst at Citi. Skills: Application Support, Technical Support, Business Support. Provide technical and business support. Field issues and queries”
What You'll Achieve.
Achieving business goals; Ensuring the quality of work provided by self
Industry & Context.
Solves complex problems; Applies analytical thinking; Knowledge of data analysis tools and methodologies; Attention to detail when making judgments and recommendations; Applies professional judgment when interpreting data and results; Breaks down information in a systematic and communicable manner; Makes evaluative judgments based on analysis of factual resolves problems; Identifying and selecting solutions
Appropriately assess risk when business decisions are made, Demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, Driving compliance with applicable laws, rules and regulations, Adhering to Policy, Applying sound ethical judgment regarding personal behavior, conduct and business practices, Escalating, managing and reporting control issues with transparency
What They're Looking For.
Must Have
2-5 years experience, Basic knowledge or interest about apps support procedures, concepts and of other technical areas, Participation in some process improvements, Previous experience or interest in standardization of procedures and practices, Basic Business knowledge/ understanding of financial markets and products, Knowledge/ experience of problem Management Tools, Understands of how own sub-function integrates within the function and commercial awareness, Evaluates (sometimes complex) situations using multiple sources of information, Developed communication and diplomacy skills to persuade and influence, Good customer service, communication and interpersonal skills, Good knowledge of the business and its technology strategy, Consistently demonstrates clear and concise written and verbal communication skills, Knowledge of issue tracking and reporting using tools, Good all-round team member, Effectively share information with other support team members and with other technology teams, Ability to plan and organize workload, Ability to communicate appropriately to relevant stakeholder
Nice to Have
Kubernetes a plus
What You'll Do.
Provide technical and business support
Field issues and queries
Provide short-term resolutions
Work with technology partners
Develop understanding of apps support integration
Participate in disaster recovery testing
Participate in application releases
Perform post release checkouts
Develop technical support documentation
Consider technology implications
Analyze applications for risks
Cooperate with Development colleagues
Impact business quality
Exchange ideas and information
Involvement in Support Project items
How You'll Work.
Team & Collaboration
Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices; Good understanding of how the team and area integrate with others; Work with relevant technology partners; Act as a liaison between users/traders, interfacing internal technology groups and vendors; Cooperation with Development colleagues; Directly impacts own team and closely related work teams; Effectively share information with other support team members and with other technology teams; Acts as SME to senior stakeholders and /or other team members
Communication Scope
Developed communication and diplomacy skills; Clear and concise written and verbal communication skills; Communicate appropriately to relevant stakeholder
Process & Methodology
Ownership of Support Project items, Plan and organize workload
Full Job Description
The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams. **_Responsibilities:_** * The Apps Support Intmd Analyst provides technical and business support for users of Citi Applcations. * Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation. * Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals. * Act as a liaison between users/traders, interfacing internal technology groups and vendors * Participates in disaster recovery testing * Participate in application releases, from development, testing and deployment into production. * perform post release checkouts after application releases and infrastructure updates. Develop and maintain
Applying for this Application Support Intermediate Analyst role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Citi?
Real rants from real employees. Read before you apply.