Application Support Group Manager
ApplicationSupportGroupManager-SeniorVicePresident
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“Application Support Group Manager - Senior Vice President at Application Support Group Manager. Skills: Application Support, People Management, Stakeholder Management. Manage complex/critical/large professional disciplinary areas. Lead and direct a team of professionals”
Industry & Context.
Root Cause Analysis reviews
Appropriately assess risk when business decisions are made, Demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
What They're Looking For.
Must Have
10+ years relevant experience, Senior to advanced level experience in an Apps Support role with commensurate experience in people management, Experience of senior stakeholder management, Project management with demonstrable results in improving IT services, Effectively share information with other support team members and with other technology teams, Ability to plan and organize workload, Consistently demonstrates clear and concise written and verbal communication skills, Ability to communicate appropriately to relevant stakeholder
Nice to Have
Post-Graduation in relevant field, Master's degree, Capacity Planning/Forecasting exposure
What You'll Do.
Manage complex/critical/large professional disciplinary areas
Lead and direct a team of professionals
Achieve objectives of the function
Deliver range of services
Exercise control over resources
Plan actions and resources
Evaluate subordinates' performance
Make decisions on pay increases
Make decisions on hiring
Make decisions on terminations
Approve personnel actions
Participate in business review meetings
Relate technology tools strategies to business requirements
Assure adherence to support process
Assure adherence to tool standards
Influence senior leaders
Negotiate with senior leaders
Communicate with external parties
Demonstrate consideration for reputation
Apply ethical judgment
Supervise activity of others
Create accountability
How You'll Work.
Team & Collaboration
Work better in a highly integrated team environment; Effectively share information with other support team members; Effectively share information with other technology teams; Influence and negotiate with senior leaders (across functions)
Communication Scope
Excellent communication skills; Clear and concise written and verbal communication skills; Communicate appropriately to relevant stakeholder
Process & Methodology
Project management with demonstrable results in improving IT services
Full Job Description
The Application Support Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. **_Responsibilities:_** * Demonstrates an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives; requires a good understanding of the industry. * Vendor relationship management including oversight for all offshore managed service. * Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices. * Guide development teams on application stability and supportability improvements. * Formulate and implement a framework for managing capacity, throughput and latency. * Define and implemented application on-boarding guidelines and standards. * Work with various team members on coaching them on how to maximize their potential, work better in a hi
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