ApplicationSupportEngineer(WMAPSTeam)

Inetum is a global leader in IT services, dedicated to delivering innovative solutions to our clients. We are committed to fostering a dynamic and inclusive work environment that values diversity, where creativity and collaboration can thrive. We are present in 19 countries and have more than 28,000 employees worldwide. If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you! Come be part of Inetum! We are looking for an Application Support Engineer to join the WM APS team, responsible for ensuring the stability and performance of critical banking applications. This role involves handling incidents, service requests, and ongoing application support activities within a shift-based and on-call rotation model. The successful candidate will also contribute to service improvement initiatives and support Disaster Recovery (DR) and live play exercises. The ideal candidate has a strong understanding of core banking operations, excellent troubleshooting skills, and hands-on experience in L1/L2 support within a banking environment. Key Responsibilities * Manage and resolve incidents and service requests in a timely manner * Perform application support activities within shift and on-call rotations * Contribute to continuous service improvement initiatives * Support Disaster Recovery (DR) drills and live play activities * Build and maintain automation scripts and infrastructure-as-code: * Ansible playbooks * Terraform scripts * Automate provisioning, configuration, and deployments * Support containerization of legacy applications * Collaborate with operations teams and provide training on: * Ansible * Terraform * Kubernetes * Ensure efficient provisioning, configuration, deployment, and DR readiness ## Qualifications * Strong knowledge of Linux (platform and CLI) * Experience with scripting (Python and/or Bash preferred) * Solid understanding of CI/CD tools (e.g., Jenkins, Travis, Concourse) * Hands-on experience with infrastruct