Devexperts
Tech / AI / Software
ApplicationSupportEngineer(SupportLevel1)
Neural analysis suggests this role is
optimal for entry candidates.
“Application Support Engineer (Support Level 1) at Devexperts. Skills: technical support, troubleshoot complex technical issues, identify root causes, market data products, financial systems. Provide technical support to B2B clients using dxFeed market-data products. Troubleshoot and resolve issues in high-load financial systems (market data delivery)”
Industry & Context.
troubleshoot complex technical issues; identify root causes; propose long-term solutions; Can identify the problem and do not put up with it
What They're Looking For.
Must Have
General interest in finances (trading, investments, etc), Work experience with clients around the globe, High level of communication and soft skills, Diligence and quick response to the incoming flow of information (tickets, monitoring, calls, notifications, chats, etc. ), Can identify the problem and do not put up with it, Ability to work in an environment with frequently changing context (stress resistance), Console skills (ability to find/check the configuration of a component, knowledge, of Linux / Unix basics: bash, configuration in etc/, logs in log/, etc. ), Basic knowledge/understanding of Java, Python and, or C/C++, Basic knowledge of networking and infrastructure (for instance: IP, TCP) and some basic knowledge of Computer Science, Clouds, SaaS, IaaS, scalable solutions
Nice to Have
A good understanding of the development process starting from the client's request and finishing with rolling out into production, knowledge of the roles of various systems in it, Experience with production platforms and systems, Continuous working experience in large companies, Ability to stand one’s ground and propose ideas that will improve the work of the entire team, and maybe the entire world
What You'll Do.
Provide technical support to B2B clients using dxFeed market-data products
Troubleshoot and resolve issues in high-load financial systems (market data delivery)
Communicate with clients
providing technical guidance
and integration support
Maintain accurate records of customer interactions
Identify root causes of technical problems and propose long-term solutions
Participate in system architecture discussions
and system-level test plans
Assist with the rollout of new products and services
Monitor system health
and software behavior
and compliance standards
How You'll Work.
Team & Collaboration
Collaborate closely with developers, business analysts, technical writers, sales, legal, and finance teams; Communicate with external market-data providers and exchanges, brokers, trading firms, etc.; Provide training and knowledge sharing for users and teammates; active collaboration across teams
Communication Scope
High level of communication and soft skills; Communicate with clients; Provide training and knowledge sharing
Full Job Description
dxFeed is a leading provider of data services for the capital markets industry. The company sources and stores direct market data feeds from various exchanges and market participants worldwide. dxFeed has built one of the most comprehensive ticker plants, offering the broadest range of data services for streaming, consolidation, storage, extraction, and analytics. These include index construction and maintenance for buy-side and sell-side institutions of the global financial industry. We are looking for an Application Support Engineer to join our Technical Support team and help clients and internal teams troubleshoot complex technical issues, identify root causes, and continuously improve our systems and workflows. What you will do * Provide technical support to B2B clients using dxFeed market-data products, * Troubleshoot and resolve issues in high-load financial systems (market data delivery), * Communicate with clients, providing technical guidance, recommendations, and integration support, * Maintain accurate records of customer interactions, incidents, and resolutions, * Identify root causes of technical problems and propose long-term solutions, * Participate in system architecture discussions, documentation, procedures, and system-level test plans, * Assist with the rollout of new products and services, * Monitor system health, performance, and software behavior, * Collaborate closely with developers, business analysts, technical writers, sales, legal, and finance teams, * Communicate with external market-data providers and exchanges, brokers, trading firms, etc. * Provide training and knowledge sharing for users and teammates, * Stay current with technologies and trends in FinTech and market data, * Follow security, quality, and compliance standards. Team structure The dxFeed Technical Support team is organized into three levels , based on task complexity, technical expertise, and responsibility. This role involves active collaboration across teams and offers
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