Company
Financial Service
ApplicationSupportEngineer
Neural analysis suggests this role is
optimal for Entry candidates.
“Application Support Engineer. Skills: Application Support, Incident Management, UNIX, SQL. Provide technical support. Provide application support”
What You'll Achieve.
maintain system stability; maintain uptime; meet ITIL best practice standards; meet SLA; meet Client expectations; improve the service level the team provides
Industry & Context.
Incident handling & troubleshooting skills; Identification and resolution of production incidents; end-to-end ownership of Production issues
Open to shift work, weekend support, work under high pressure
What They're Looking For.
Must Have
2+ years of production support experience, Experience with UNIX commands in debugging, SQLs, Bash/Python scripting, Supporting FIX protocol, APIs support, technical understanding of Linux/Java based systems, exposure to Cloud Technology, DevOps utilities, monitoring tools, visualization tools, scheduling tools, Service oriented, Incident handling & troubleshooting skills, Excellent written and verbal communication skills (English), Ability to communicate with different Stakeholders and interfacing teams, supporting Trading System (OMSS), exposure to Equities, exposure to Derivatives, exposure to FX, exposure to Cryptocurrency Trading domain, work under high pressure, handle multiple priorities, deliver to demanding deadlines, quickly pickup new concepts, business areas, technologies, shift work, weekend support
Nice to Have
ITIL certification
What You'll Do.
Provide technical support
Provide application support
Provide network connectivity support
Identification and resolution of production incidents
end-to-end ownership of Production issues
escalation and resolution of incident
Take ownership of all release activities
participate in audit reviews
Monitor and automate application alerts
Monitor infrastructure alerts
Maintain knowledge repository
Maintain standard operating procedure documentation
Identify area of improvements
implement process optimization
automation of manual task
improve the service level
How You'll Work.
Team & Collaboration
collaborating with various technical and business support teams; Ability to communicate with different Stakeholders; interfacing teams
Communication Scope
Excellent written and verbal communication skills (English); communicate with different Stakeholders; interfacing teams in clear and concise manner
Process & Methodology
Process Management, release activities
Full Job Description
## Description Exchange Support team is responsible for maintaining global system for the firm’s cryptocurrency trading business which operates 24x7. This team provides L2/L3 support to Business users and has full ownership of the production environment for all key business lines (Exchange platform, Risk management system, Backoffice, Market data and non-trading activities). We are adding strong technology focused team members for various position in the Exchange Production Support team. ## Responsibilities Primary responsibility includes but not limited to, User Management: Provide technical support to Sales, Business Users, Institutional and Retail customer base with focus on application support, API support and network connectivity. Incident Management: Identification and resolution of production incidents. The roles requires end-to-end ownership of Production issues, collaborating with various technical and business support teams, escalation and resolution of incident in timely manner. Process Management: Take ownership of all release activities, participate in audit reviews and execute BCP exercise. Ensure Process Management continue to meet ITIL best practice standards, SLA and Client expectations. Operations Management: Monitor and automate application and infrastructure alerts to ensure timely actions are taken to maintain system stability and uptime for all the applications. Maintain knowledge repository and standard operating procedure documentation. Continuous Improvement: Identify area of improvements, implement process optimization, automation of manual task and improve the service level the team provides to the end users. ## Required Skills 2+ years of production support experience preferably within the Banking or Financial Service industry. Technical Skills: Experience with UNIX commands in debugging , SQLs and Bash/Python scripting. Previous experience on supporting FIX protocol and APIs is must. Strong technical understanding of Linux/Java based sys
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