Circle K eMobility
EV charging
ApplicationSupportEngineer-EMSPRoaming
Neural analysis suggests this role is
optimal for Mid candidates.
“Application Support Engineer - EMSP Roaming at Circle K eMobility. Skills: EMSP roaming, EV charging network, System integrations. Act as operational specialist for EMSP roaming. Monitor roaming transaction flows”
What You'll Achieve.
Transaction Success Rate (TSR); Plug-in Success; SLA adherence; High data quality
Industry & Context.
Problem-solving; Analytical skills; Experience interpreting logs; Experience interpreting transaction data; Experience interpreting system behavior; Solution-oriented
What They're Looking For.
Must Have
Service mindset, Interest in technology, Interest in integrations, Interest in problem-solving, 2–5+ years of experience in technical operations, 2–5+ years of experience in platform operations, 2–5+ years of experience in EV charging, 2–5+ years of experience in telecom, 2–5+ years of experience in fintech, Solid understanding of system integrations, Solid understanding of APIs, Solid understanding of backend platforms, Familiar with EV protocols such as OCPP, Familiar with EV protocols such as OCPI, Comfortable working in a high-paced environment, Handling multiple incidents, Maintaining structure and quality, Able to prioritize effectively, Stay calm under pressure, Understands structured incident management, Understands performance-driven operations, Analytical skills, Experience interpreting logs, Experience interpreting transaction data, Experience interpreting system behavior, Takes ownership of issues, Experience working with cross-system environments, Communicates clearly in English, Translates technical findings into actionable insights, Works independently, Analytical, Solution-oriented, Proactive mindset, Continuous improvement mindset
Nice to Have
Knowledge of Roaming Hubs-setup
What You'll Do.
Act as operational specialist for EMSP roaming
Monitor roaming transaction flows
Manage roaming transaction flows
Own roaming performance KPIs
Track roaming performance KPIs
Identify roaming-related issues
Analyze roaming-related issues
Resolve roaming-related issues
Perform structured diagnostics
Take end-to-end ownership of roaming incidents
Follow up on partner performance
Follow up on recurring issues
Support root cause analysis
Contribute to long-term fixes
Monitor roaming performance trends
Identify systemic issues
Maintain high data quality
Support onboarding of new roaming partners
Support validation of new roaming partners
Support onboarding of new integrations
Support validation of new integrations
Contribute to process improvements
Contribute to playbooks
Contribute to Control Tower governance
Support change processes
Support release processes
How You'll Work.
Team & Collaboration
Collaborate with internal stakeholders; Collaborate with roaming partners; Collaborate with platform providers; Collaborate with vendors; Work closely with product; Work closely with internal teams; Work closely with external partners
Communication Scope
Communicates clearly in English; Translate technical findings into actionable insights
Full Job Description
**Job Description** Circle K eMobility is committed to delivering world-class charging experiences for electric vehicle drivers. With solutions across highways, homes, and workplaces, the company is rapidly expanding to meet the growing demand for EV infrastructure. As part of the eMobility team, you will join a highly skilled group of specialists across business development, product, technology, and operations. We are now looking for someone who thrives in a dynamic environment combining roaming operations, system integrations, and performance optimization across a large-scale EV network. # **_How EMSP Roaming Supports Circle K eMobility_** EMSP roaming is a key enabler of Circle K eMobility’s ambition to deliver seamless and accessible charging experiences at scale. By connecting our network with external charging providers through standardized protocols, roaming extends our reach beyond owned infrastructure and ensures customers can charge effortlessly across borders, networks, and platforms. Through robust roaming operations, we enable interoperability, real-time communication, and reliable transaction handling between systems. This not only improves customer convenience and trust but also strengthens network utilization and performance across markets. By continuously optimizing integrations, monitoring performance, and ensuring high-quality data exchange, EMSP roaming plays a critical role in delivering a consistent, scalable, and customer-centric EV charging ecosystem—fully aligned with Circle K’s commitment to world-class charging experiences. # **What Circle K Offers:** * A central role in supporting a rapidly growing EV charging network across Europe * Strong onboarding and continuous learning opportunities * A collaborative and skilled international team * Exposure to modern technology, roaming ecosystems, and large-scale operations * Opportunities for both technical and professional development * Competitive conditions # **Key Responsibilities:** * Act as
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