Circle K eMobility
EV charging
ApplicationSupportEngineer-EMSPRoaming
Neural analysis suggests this role is
optimal for Mid candidates.
“Application Support Engineer - EMSP Roaming at Circle K eMobility. Skills: EMSP roaming operational specialist, Monitoring and managing roaming transaction flows, Owning and tracking roaming performance KPIs, Identifying, analyzing, and resolving roaming-related issues, Performing structured diagnostics across integrations, Taking end-to-end ownership of roaming incidents, Collaborating with internal stakeholders and roaming partners, Ensuring SLA adherence, Supporting and validating root cause ”
What You'll Achieve.
Deliver seamless and accessible charging experiences at scale; Enable interoperability, real-time communication, and reliable transaction handling between systems; Improve customer convenience and trust; Strengthen network utilization and performance across markets; Deliver a consistent, scalable, and customer-centric EV charging ecosystem; Ensure SLA adherence; Maintain high data quality across roaming systems; Contribute to long-term fixes; Identify systemic issues across markets
Industry & Context.
Problem-solving; Identify, analyze, and resolve roaming-related issues; Perform structured diagnostics; Support and validate root cause analysis (RCA); Analytical skills; Interpreting logs, transaction data, and system behavior; Solution-oriented
What They're Looking For.
Must Have
2–5+ years of experience in technical operations, platform operations, EV charging, telecom, or fintech, Solid understanding of system integrations, APIs, and backend platforms, Comfortable working in a high-paced environment, handling multiple incidents while maintaining structure and quality, Able to prioritize effectively and stay calm under pressure, especially during critical incidents, Understands structured incident management and performance-driven operations, Analytical skills and experience interpreting logs, transaction data, and system behavior, Takes ownership of issues through to resolution, working closely with internal teams and external partners, Experience working with cross-system environments (payments, connectivity, hardware, platforms), Communicates clearly in English and can translate technical findings into actionable insights, Works independently, analytically, and solution-oriented, with a proactive and continuous improvement mindset
Nice to Have
Knowledge of Roaming Hubs-setup, Familiar with EV protocols such as OCPP and OCPI (or has interest in learning), Curious about roaming ecosystems and how systems interact across company boundaries
What You'll Do.
Act as the operational specialist for EMSP roaming across Circle K’s EV network
Monitor and manage roaming transaction flows (authorization
billing) across platforms
Own and track roaming performance KPIs
including Transaction Success Rate (TSR) and Plug-in Success
and resolve roaming-related issues across EMSP
Perform structured diagnostics across integrations (OCPI)
and connectivity layers
Take end-to-end ownership of roaming incidents
from investigation through resolution and closure
Collaborate with internal stakeholders and roaming partners
and vendors to resolve complex issues
Ensure SLA adherence and follow up on partner performance and recurring issues
Support and validate root cause analysis (RCA) and contribute to long-term fixes
Monitor roaming performance trends and identify systemic issues across markets
Maintain high data quality across roaming systems (sessions
Support onboarding and validation of new roaming partners and integrations
Contribute to process improvements
and Control Tower governance frameworks
Support change and release processes by assessing impact on roaming performance
How You'll Work.
Team & Collaboration
Collaborate with internal stakeholders and roaming partners, platform providers, and vendors to resolve complex issues; Works closely with internal teams and external partners
Communication Scope
Communicates clearly in English; Can translate technical findings into actionable insights
Full Job Description
**Job Description** Circle K eMobility is committed to delivering world-class charging experiences for electric vehicle drivers. With solutions across highways, homes, and workplaces, the company is rapidly expanding to meet the growing demand for EV infrastructure. As part of the eMobility team, you will join a highly skilled group of specialists across business development, product, technology, and operations. We are now looking for someone who thrives in a dynamic environment combining roaming operations, system integrations, and performance optimization across a large-scale EV network. # **_How EMSP Roaming Supports Circle K eMobility_** EMSP roaming is a key enabler of Circle K eMobility’s ambition to deliver seamless and accessible charging experiences at scale. By connecting our network with external charging providers through standardized protocols, roaming extends our reach beyond owned infrastructure and ensures customers can charge effortlessly across borders, networks, and platforms. Through robust roaming operations, we enable interoperability, real-time communication, and reliable transaction handling between systems. This not only improves customer convenience and trust but also strengthens network utilization and performance across markets. By continuously optimizing integrations, monitoring performance, and ensuring high-quality data exchange, EMSP roaming plays a critical role in delivering a consistent, scalable, and customer-centric EV charging ecosystem—fully aligned with Circle K’s commitment to world-class charging experiences. # **What Circle K Offers:** * A central role in supporting a rapidly growing EV charging network across Europe * Strong onboarding and continuous learning opportunities * A collaborative and skilled international team * Exposure to modern technology, roaming ecosystems, and large-scale operations * Opportunities for both technical and professional development * Competitive conditions # **Key Responsibilities:** * Act as
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