Company
Finance / FinServ
ApplicationSupportEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Application Support Engineer. Skills: Application Support, API support, network connectivity, Production incidents resolution, end-to-end ownership of Production issues, release activities, audit reviews, BCP exercise, Monitor and automate application and infrastructure alerts, Maintain knowledge repository, standard operating procedure documentation, process optimization, automation of manual task. Provide technical support to Sales, Business Users, Institutional and Retail customer base with f”
What You'll Achieve.
maintain system stability and uptime for all the applications; Ensure Process Management continue to meet ITIL best practice standards, SLA and Client expectations; improve the service level the team provides to the end users
Industry & Context.
Incident handling & troubleshooting skills; Identification and resolution of production incidents; end-to-end ownership of Production issues
Open to shift work, weekend support, work under high pressure, handle multiple priorities, deliver to demanding deadlines
What They're Looking For.
Must Have
2+ years of production support experience preferably within the Banking or Financial Service industry, Experience with UNIX commands in debugging, SQLs, Bash/Python scripting, Previous experience on supporting FIX protocol and APIs is must, technical understanding of Linux/Java based systems, exposure to Cloud Technology, DevOps utilities, Good knowledge of monitoring, visualization and scheduling tools like Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace or similar utilities, Service oriented with Incident handling & troubleshooting skills, Excellent written and verbal communication skills (English), Ability to communicate with different Stakeholders and interfacing teams in clear and concise manner, Required experience in supporting Trading System (OMSS), exposure to Equities, Derivatives, FX or Cryptocurrency Trading domain, Must be able to work under high pressure, handle multiple priorities, result driven with attention to details, deliver to demanding deadlines, Self-starter and able to quickly pickup new concepts, business areas and technologies, Open to shift work and weekend support
Nice to Have
ITIL certification preferred
What You'll Do.
Provide technical support to Sales
Institutional and Retail customer base with focus on application support
API support and network connectivity
Identification and resolution of production incidents
Take ownership of all release activities
participate in audit reviews
Monitor and automate application and infrastructure alerts
Maintain knowledge repository and standard operating procedure documentation
Identify area of improvements
implement process optimization
automation of manual task
How You'll Work.
Team & Collaboration
collaborating with various technical and business support teams; escalation and resolution of incident in timely manner; Ability to communicate with different Stakeholders and interfacing teams in clear and concise manner
Communication Scope
Excellent written and verbal communication skills (English); Ability to communicate with different Stakeholders and interfacing teams in clear and concise manner
Process & Methodology
release activities, BCP exercise
Full Job Description
## Description Exchange Support team is responsible for maintaining global system for the firm’s cryptocurrency trading business which operates 24x7. This team provides L2/L3 support to Business users and has full ownership of the production environment for all key business lines (Exchange platform, Risk management system, Backoffice, Market data and non-trading activities). We are adding strong technology focused team members for various position in the Exchange Production Support team. ## Responsibilities Primary responsibility includes but not limited to, User Management: Provide technical support to Sales, Business Users, Institutional and Retail customer base with focus on application support, API support and network connectivity. Incident Management: Identification and resolution of production incidents. The roles requires end-to-end ownership of Production issues, collaborating with various technical and business support teams, escalation and resolution of incident in timely manner. Process Management: Take ownership of all release activities, participate in audit reviews and execute BCP exercise. Ensure Process Management continue to meet ITIL best practice standards, SLA and Client expectations. Operations Management: Monitor and automate application and infrastructure alerts to ensure timely actions are taken to maintain system stability and uptime for all the applications. Maintain knowledge repository and standard operating procedure documentation. Continuous Improvement: Identify area of improvements, implement process optimization, automation of manual task and improve the service level the team provides to the end users. ## Required Skills 2+ years of production support experience preferably within the Banking or Financial Service industry. Technical Skills: Experience with UNIX commands in debugging , SQLs and Bash/Python scripting. Previous experience on supporting FIX protocol and APIs is must. Strong technical understanding of Linux/Java based sys
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