AvePoint
ApplicationSupportEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Application Support Engineer at AvePoint. Skills: Application Support, Technical Support, Production Support, troubleshooting, root cause analysis, SQL queries, log analysis. supporting enterprise applications. ensuring smooth system operations”
What You'll Achieve.
ensuring smooth system operations for our clients; Ensure customer satisfaction in Project Support and Maintenance; drive issues to resolution; ensuring SLA compliance; Continuously improve support processes and customer experience
Industry & Context.
technical troubleshooting; system investigations; problem-solving abilities
What They're Looking For.
Must Have
Diploma or Degree in Information Technology, Computer Science, Software Engineering, or related disciplines, Min. 2–4 years of experience in Application Support / Technical Support / Production Support roles, Experience supporting web-based or enterprise applications, troubleshooting and analytical skills, Familiarity with SQL queries and database investigation, Able to converse with mandarin speaking clients
Nice to Have
Exposure to APIs, logs investigation, or system monitoring tools is advantageous, Experience working with ticketing systems such as Jira, ServiceNow, or similar tools, Exposure to SIT/UAT testing or release support activities is preferred
What You'll Do.
supporting enterprise applications
ensuring smooth system operations
troubleshoot application problems
perform root cause analysis
drive issues to resolution
Provide Level 1 and Level 2 application support
Monitor and manage support tickets
Support system testing activities
Assist in application deployment activities
Conduct user training
provide guidance to clients on system usage and troubleshooting
How You'll Work.
Team & Collaboration
work closely with customers, project teams, developers, QA engineers, and R&D teams; Work closely with developers and QA teams; Communicate professionally with internal teams and external stakeholders
Communication Scope
Communicate professionally with internal teams and external stakeholders regarding issue status and resolutions; Good communication skills; ability to work with both technical and non-technical stakeholders
Process & Methodology
ownership, SLA compliance
Full Job Description
What You Will Be Doing As an Application Support Engineer, you will play a critical role in supporting enterprise applications and ensuring smooth system operations for our clients. You will work closely with customers, project teams, developers, QA engineers, and R&D teams to investigate issues, troubleshoot application problems, perform root cause analysis, and drive issues to resolution. This role is ideal for candidates who enjoy technical troubleshooting, system investigations, SQL queries, APIs, log analysis, and client interaction in a fast-paced environment. Key Responsibilities Being a representative for project-specific customer inquiries and issues that you will take ownership and bring resolution. Ensure customer satisfaction in Project Support and Maintenance Provide Level 1 and Level 2 application support to enterprise clients Investigate, troubleshoot, and resolve application and system-related issues Perform root cause analysis and replicate reported issues for deeper investigation Work closely with developers and QA teams to facilitate bug fixing and system improvements Monitor and manage support tickets while ensuring SLA compliance Analyze logs, system behavior, and database records to identify issues Support system testing activities including SIT, UAT, and production validation Assist in application deployment activities, patches, and release support Maintain proper documentation including issue tracking, release notes, user guides, and troubleshooting knowledge base Conduct user training and provide guidance to clients on system usage and troubleshooting Communicate professionally with internal teams and external stakeholders regarding issue status and resolutions Continuously improve support processes and customer experience What We Are Looking For Diploma or Degree in Information Technology, Computer Science, Software Engineering, or related disciplines Min. 2–4 years of experience in Application Support / Technical Support / Production Suppo
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