Fidelity Clearing Canada
Financial Services
ApplicationSupportDeveloper
Neural analysis suggests this role is
optimal for Mid candidates.
“Application Support Developer at Fidelity Clearing Canada. Skills: Application Support, Defect Remediation, Appian platform, Unix/Linux, SQL, Java. Respond to technical problems that occur abruptly and require immediate solutions. Manage ticket queues to ensure timely responses to incidents logged by clients”
What You'll Achieve.
Maintain service quality for FCC applications currently in production; Ensure timely and appropriate handling of all requests raised by clients and users; Deliver quality customer service interactions; Achieve the best outcome for customer problems
Industry & Context.
Troubleshooting and problem-solving skills; analytical, conceptual, and innovative problem-solving abilities
Current work authorization for Canada is required
What They're Looking For.
Must Have
Current work authorization for Canada, 3-5 years’ experience in Development Application Support role, Experience building enterprise workflows (Appian platform), Good understanding of Appian Objects such as Records, Sites, Actions, Expression Rules, Constants, Query Rules, SAIL Interfaces, CDTs, Process Models, Constants, Decisions, Integrations (Web API, Connected Systems etc), Data Stores, Groups, etc., Unix/Linux operating system and Unix scripts knowledge mandatory, Experience with Waterfall and Agile Development Methodologies, Experience with Ctrl-M, Java Spring Boot, and REST API, Hands on experience with agile methodology and the Atlassian stack (JIRA, Confluence), experience (3+years) developing and maintaining SQL(Oracle), Java, PowerBI, Talend, ETL, Data Warehouse, troubleshooting and problem-solving skills
Nice to Have
Low-code, no-code BPM solutions such as Appian would be an asset, Salesforce or Dataphile platform would be an asset, Working knowledge of HTML and Adaptive/Responsive Design, Data Management through Complex Data Types XSDs and SQL queries, Hands-on expert in creating high performance web applications leveraging Angular 2, Some knowledge of concepts such as TypeScript, Bootstrap Grid System, Dependency Injections, SPA (Single Page Application), Experience with cloud-based implementations, Experience in setting up Secure File Transfer Protocols (SFTP) and file delivery, AWS would be an asset
What You'll Do.
Respond to technical problems that occur abruptly and require immediate solutions
Manage ticket queues to ensure timely responses to incidents logged by clients
Support Application Development teams with defect remediation work
and maintain application solutions for internal and external clients
Ensure that all requests raised by clients and users are handled timely and appropriately
Provide technical support to teams within the organization
and to external clients when required
Update technical documents and procedures to reflect current state
Provide support for application deployments
Assist with systems integration when needed
Collaborate with off-shore Application Development Support Team
Ensure infrastructure
application enhancements and maintenance fixes within FCC/FIL/FIC/vendors are well supported from a technology level
Assist in ensuring FCC technology policies and procedures are adhered to
Remediate defects based on business and client priorities to address service disruptions
Deliver quality customer service interactions to our internal and external customers
Take ownership of solving a customer’s problem use all available resources to achieve the best outcome
Identify risks and notify direct report of any concerns
Recommend best business practice
Raise escalations to direct report in a proactive manner
How You'll Work.
Team & Collaboration
Collaborate with off-shore Application Development Support Team; Provide technical support to teams within the organization; Ability to work independently while being in a team environment
Communication Scope
Excellent communication skills both written and ability to effectively communicate technical material to non-technical users
Full Job Description
# **Job Description** ** _Current work authorization for Canada_** _is required for all openings._ **_You will be working on a 100% remote schedule as part of Fidelity’s dynamic working arrangement._** **Who We Are** Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms. For more information about Fidelity Clearing Canada, please visit **How You 'll Make an Impact** The **Application Support Developer** serves as a member of Fidelity Clearing Canada (FCC) technology team in a technical support and developer role and maintains service quality for FCC applications currently in production. This role will be responsible for all aspects related to the application support of the FCC suite of products and will report to the Manager, Applications and Development Support. This includes responding to technical problems that occur abruptly and require immediate solutions, managing the ticket queues to ensure timely responses to incidents logged by clients, and supporting the Application Development teams with defect remediation work. This role will be responsible for developing, modifying, and maintaining application solutions for internal and external clients. **What You Will Be Doing** **Application Support** * Ensure that all requests raised by clients and users are handled timely and appropriately by possessing technical knowledge of operating systems, applications, and software development lifecycle * Provide technical support to teams within the organization, and to external clients when required * Update technical documents and procedures to reflect current state. * Provide support for application deployments. * Assist with systems integration when needed. * Collaborate with off‐shore Application Development Support Team. **Infrastructure, Network and
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