ApplicationSupportDeveloper

Job Description: **Application Support Developer** **Salary:** From £46,300 plus benefits **Contract type:** Permanent **Shift pattern:** Full-time – 37.5 hours per week **Location :** Brighton office based BN1 4FY / Hybrid working **We make health happen** Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day. **Role Overview** The purpose of the Application Support Developer is to ensure an exceptional customer experience for Bupa Global’s IT system users by swiftly and effectively responding to and resolving IT Incidents, Events, Requests and queries. You will also be expected to develop code, according to project / business requirements, and/or ensure that our third parties do. The role holder will be the technical expert supporting the rest of the I.T. Team. This includes investigating and resolving complex, challenging and urgent IT issues and opportunities; along with ensuring other developers are writing code according to the business need **How you’ll help us make health happen:** * Responsible for being the technical authority within your domains and keeping your own skills current. * Help train colleagues on technologies, where there is a lack of knowledge. * Help design solutions and, together with third parties, ensure all code is built securely, performant, and to specification. * Resolve IT Incidents and Events, observing operational priority, impact and SLAs, in a timely manner, escalating where appropriate. * Work on different systems, and issues, beyond own expertise; whilst maintaining quality of service. * Focus on root cause analysis and resolution for re-occurring Incidents and Events and make long term recommendations and fixes. * Complete IT Requests in an effective manner, by understanding