ApplicationSupport

**Responsibilities** _Direct Responsibilities_ · Providing technical and functional support · Managing incidents within the scope and guaranteeing the eradication of problems · Implementing monitoring and supervising the application’s technical and functional components · Monitoring the smooth implementation of processing according to the production plan · Monitoring the condition of the application’s technical components · Ensure that the application meets its functional requirements and operates as intended · Checking the proper running of application backups and restoration · Orchestrating and managing the various releases within the scope · Creating and enriching the application document framework · Maintaining operating procedures · Create and Deploy updates for Obsolescence, patches · Create SOP's, perform knowledge transfer and cross training for proper backup in team. · Effective communication across multiple teams including development team (IT) and other stakeholders. Ability to translate business requirements and work with development teams throughout resolution, implementation and delivery. _Contributing Responsibilities_ · Contributing to the processes belonging to the activity, observing requirements and carrying out the necessary remediation · Contributing to the construction of production dashboards and undertaking the actions defined for improving the service · Contribute to continuous improvement actions **Technical & Behavioral Competencies** Primary skillsets (mandatory): • Knowledge and proven experience with Operating Systems- Linux, windows • Proven experience with Scheduling tools like Autosys • Knowledge of any monitoring tools (e.g., Dynatrace, ELK, Grafana) • Familiarity with database technology is required: Oracle and SQL Server. Capability to execute basic scripts and queries • Expertise in scripting on one of these (e.g., Python, Bash, PowerShell) • Experience with File Transfer Protocols like CFT • Experience with any cloud platforms (