ApplicationSupport

**Alongside** partners with organizations to **drive digital transformation** and **build high-performing tech teams**. We are looking for a **Application Support** to join a project at a company specializing in the management of financial markets. **Responsibilities** * Ensure service availability through the control, maintenance, and monitoring of production and testing environments; * Monitor, analyze, and resolve operational alerts and incidents; * Investigate and resolve L1 and L2 automation failures; * Manage different types of tickets, including incidents, changes, and service requests; * Ensure the proper escalation of major incident processes within the defined SLAs; * Create and maintain operational procedures and knowledge base articles; * Work according to best practices and processes based on the ITIL methodology; * Collaborate with different technical teams to ensure service stability. **Requirements** * Knowledge of Linux; * Knowledge of monitoring platforms; * Knowledge of Jira and ITIL methodology; * Good English skills; * Availability to work in a 24/7 shift schedule; * Interest and motivation to grow in the operations and technology field; * Analytical skills, sense of responsibility, and team spirit. ### Nice to Have * Previous experience in operations, support, or monitoring environments; * Knowledge of networking; * Good communication skills in critical environments; * Proactive profile with a continuous improvement mindset. **Benefits** * Technical guidance and continuous mentorship * Participation in real-world projects * Collaborative environment with a focus on professional growth * Opportunity for career progression * Hybrid work model: Porto office (1 day per week of home office)