Clifford Chance

Legal Services

ApplicationSupportAnalyst(.netEnterprise)

₹12–18L ~AI est. Hyderabad, India FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for entry candidates.

The Brief

“Application Support Analyst (. net Enterprise) at Clifford Chance. Skills: Application support, DevOps, Troubleshooting. Provide operational support to business users. Maintain service level agreements”

What You'll Achieve.

Increase application resiliency; Avoid outages; Minimize outages; Minimize impacts

Industry & Context.

Legal Services
Problems you'll solve

Complex problem solving; Root cause analysis

Eligibility Requirements

Flexible to work in UK business hours, Operational support during weekends, Handle pressure situations

What They're Looking For.

Must Have

More than 3 years of experience in owning support of complex applications, Comfortable in various SQL Server versions with at least 2019 and above, Knowledge of Microsoft Windows 10 & Windows Server 2016 server and above, Sound knowledge on Web Servers: IIS 7 and above and Windows Services, Intermediate level of knowledge and hands-on experience in ITIL version 3.5 and above processes, Bachelors in Engineering degree or equivalent, Relevant professional experience

Nice to Have

ITIL v3 Foundation certified, Any Azure certification, Relevant Microsoft Certification

What You'll Do.

Provide operational support to business users

Maintain service level agreements

Monitor operations tasks

Resolve application issues

Analyze end-to-end services

Implement tool improvements

Implement automation improvements

Implement process improvements

Increase application resiliency

Lead application maintenance activities

Execute application maintenance activities

Lead support activities

Execute support activities

Solve business problems

Support Change & Release Management

Implement production processes

Maintain applications systems

Manage incident resolution

Understand global impact

Understand local impact

Manage application interdependencies

Communicate solutions

Provide maintenance solutions

Coordinate maintenance solutions

Provide optimization solutions

Ensure business application integrity

Complete DevOps activities

Maintain application health

Progress change management

Deploy application versions

Liaise with onshore stakeholders

Liaise with application vendors

Provide troubleshooting support

Investigate root cause

Support user requests

Write Power Shell scripts

Troubleshoot Windows applications

Troubleshoot Web Applications

Troubleshoot SQL Server

Troubleshoot Services hosted in IIS/WCF

Handle pressure situations

Maintain documentation

How You'll Work.

Team & Collaboration

Work with Development Teams; Work with Application Support Team; Work with other IT teams; Work with external vendors; Work with Development; Work with Networks; Work with Security; Work with Desktop; Work with Exchange; Work with Systems; Work with onshore stakeholders

Communication Scope

Business language; Written communication; Verbal communication

Process & Methodology

Change Management

Full Job Description

Who we are As a global law firm our work spans jurisdictions, cultures, and languages – and so do our people. Our culture is collaborative and inclusive — where diverse perspectives are recognised and valued. Where performing to your highest ability, unlocks equal access to opportunities to learn, thrive and grow. We combine deep legal expertise and commercial intelligence to grow, transform, protect, and defend our clients' businesses, across every critical moment. We operate in the sectors and regions that matter to our clients. With forward-thinking insights and innovative, tech-enabled solutions that combine deep knowledge of their sectors and markets. You’ll build connections and work with colleagues as one global team. You’ll unlock opportunities for clients, across borders, cultures, legal and commercial disciplines. Join us to work with colleagues as one global team – empowering each other to be exceptional and create advantage for our clients. Our India team is a well-established and integral part of the firm’s global operations, delivering high-value support across a wide spectrum of functions. With over 800 business professionals based in Gurugram and Hyderabad, we’ve been driving operational excellence and innovation for more than 15 years. We contribute to global success in areas such as Information Technology, Finance, Human Resources, Risk & Compliance, Legal Support, Research & Knowledge, Document Production, Virtual Executive Assistance, Programme Management, Client & Market Development, and Continuous Improvement. The role As an Application Support Analyst for Knowledge & Information Team, you will be accountable for providing operational support to business users across CC offices globally. This role will be the expert within the DevOps team for the services and tools we utilize. You will help to maintain the service level agreements and be always available for monitoring operations tasks. You will work together with the Development Teams to resol

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