Clifford Chance
Legal Services
ApplicationSupportAnalyst(.netEnterprise)
Neural analysis suggests this role is
optimal for entry candidates.
“Application Support Analyst (. net Enterprise) at Clifford Chance. Skills: Application support, DevOps, Troubleshooting. Provide operational support to business users. Maintain service level agreements”
What You'll Achieve.
Increase application resiliency; Avoid outages; Minimize outages; Minimize impacts
Industry & Context.
Complex problem solving; Root cause analysis
Flexible to work in UK business hours, Operational support during weekends, Handle pressure situations
What They're Looking For.
Must Have
More than 3 years of experience in owning support of complex applications, Comfortable in various SQL Server versions with at least 2019 and above, Knowledge of Microsoft Windows 10 & Windows Server 2016 server and above, Sound knowledge on Web Servers: IIS 7 and above and Windows Services, Intermediate level of knowledge and hands-on experience in ITIL version 3.5 and above processes, Bachelors in Engineering degree or equivalent, Relevant professional experience
Nice to Have
ITIL v3 Foundation certified, Any Azure certification, Relevant Microsoft Certification
What You'll Do.
Provide operational support to business users
Maintain service level agreements
Monitor operations tasks
Resolve application issues
Analyze end-to-end services
Implement tool improvements
Implement automation improvements
Implement process improvements
Increase application resiliency
Lead application maintenance activities
Execute application maintenance activities
Lead support activities
Execute support activities
Solve business problems
Support Change & Release Management
Implement production processes
Maintain applications systems
Manage incident resolution
Understand global impact
Understand local impact
Manage application interdependencies
Communicate solutions
Provide maintenance solutions
Coordinate maintenance solutions
Provide optimization solutions
Ensure business application integrity
Complete DevOps activities
Maintain application health
Progress change management
Deploy application versions
Liaise with onshore stakeholders
Liaise with application vendors
Provide troubleshooting support
Investigate root cause
Support user requests
Write Power Shell scripts
Troubleshoot Windows applications
Troubleshoot Web Applications
Troubleshoot SQL Server
Troubleshoot Services hosted in IIS/WCF
Handle pressure situations
Maintain documentation
How You'll Work.
Team & Collaboration
Work with Development Teams; Work with Application Support Team; Work with other IT teams; Work with external vendors; Work with Development; Work with Networks; Work with Security; Work with Desktop; Work with Exchange; Work with Systems; Work with onshore stakeholders
Communication Scope
Business language; Written communication; Verbal communication
Process & Methodology
Change Management
Full Job Description
Who we are As a global law firm our work spans jurisdictions, cultures, and languages – and so do our people. Our culture is collaborative and inclusive — where diverse perspectives are recognised and valued. Where performing to your highest ability, unlocks equal access to opportunities to learn, thrive and grow. We combine deep legal expertise and commercial intelligence to grow, transform, protect, and defend our clients' businesses, across every critical moment. We operate in the sectors and regions that matter to our clients. With forward-thinking insights and innovative, tech-enabled solutions that combine deep knowledge of their sectors and markets. You’ll build connections and work with colleagues as one global team. You’ll unlock opportunities for clients, across borders, cultures, legal and commercial disciplines. Join us to work with colleagues as one global team – empowering each other to be exceptional and create advantage for our clients. Our India team is a well-established and integral part of the firm’s global operations, delivering high-value support across a wide spectrum of functions. With over 800 business professionals based in Gurugram and Hyderabad, we’ve been driving operational excellence and innovation for more than 15 years. We contribute to global success in areas such as Information Technology, Finance, Human Resources, Risk & Compliance, Legal Support, Research & Knowledge, Document Production, Virtual Executive Assistance, Programme Management, Client & Market Development, and Continuous Improvement. The role As an Application Support Analyst for Knowledge & Information Team, you will be accountable for providing operational support to business users across CC offices globally. This role will be the expert within the DevOps team for the services and tools we utilize. You will help to maintain the service level agreements and be always available for monitoring operations tasks. You will work together with the Development Teams to resol
Applying for this Application Support Analyst (. net Enterprise) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about Clifford Chance?
Real rants from real employees. Read before you apply.