Vermont Information Processing
ApplicationSupportAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Application Support Analyst at Vermont Information Processing. Skills: Application Support. Work directly with customers by email or phone. Respond promptly to customer inquiries in a professional manner”
What You'll Achieve.
Customer satisfaction
Industry & Context.
Ability to analyze and solve problems
Passing a pre-employment drug screening and background check
What They're Looking For.
Must Have
College degree, at least one year of customer service experience
Nice to Have
Knowledge of the distribution industry
What You'll Do.
Work directly with customers by email or phone
Respond promptly to customer inquiries in a professional manner
Obtain and evaluate all relevant information to handle and resolve customer complaints
Direct requests and unresolved issues to the designated resource
Serve as liaison between the customer and various internal departments
Record details of inquiries
transactions as well as actions taken towards resolution
Follow up on customer communications and interactions
How You'll Work.
Team & Collaboration
Serve as liaison between the customer and various internal departments
Communication Scope
Excellent communication skills - verbal & written
Full Job Description
VIP is looking for an Application Support Analyst to join our RAS (Route Accounting System) Customer Support Team. The successful Application Support Analyst must enjoy working with others, be a fast learner, have excellent technical diagnostic skills, and enjoy a fast-paced environment. We are looking for an enthusiastic individual who can handle multiple tasks and be committed to customer satisfaction. Knowledge of the distribution industry is a plus. Position Type: Full Time, Hybrid - will be required to report to our office in Colchester, VT Primary Responsibilities: Work directly with customers by email or phone Respond promptly to customer inquiries in a professional manner Obtain and evaluate all relevant information to handle and resolve customer complaints Direct requests and unresolved issues to the designated resource Serve as liaison between the customer and various internal departments Record details of inquiries, comments, complaints, transactions as well as actions taken towards resolution Follow up on customer communications and interactions Requirements: Excellent communication skills - verbal & written Strong ability to analyze and solve problems Attention to detail and accuracy Detail oriented and ability to maintain data confidentiality Reliable & dependable Ability to multitask under pressure College degree and at least one year of customer service experience preferred Compensation: $23.00 - $28.00/hour (Level 1) Compensation is based on a variety of factors including skills, experience, and industry background. The range listed here represents our best faith estimate for the role. Benefits Include: Health Insurance Vision and Dental Expense Reimbursement 401k Match and Employer Contributions Life and Disability Insurance Health Savings and Flexible Spending Accounts Paid Parental Leave On-site Child Care Center (VT) On-site Fitness Center (VT) On-site Health Clinic (VT) Discounted Gym Memberships Combined Time Off and Floating Holidays Flex and
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