Up Education
Education Management
ApplicationSupportAnalyst
“Application Support Analyst at Up Education. Skills: Application support, System administration, Technical troubleshooting. Provide technical support. Administer business applications”
Industry & Context.
Problem solving; Troubleshooting; Analytical skills
What They're Looking For.
Must Have
Demonstrated experience in application support, Experience supporting business applications, Analytical and problem solving skills, Excellent relationship management skills, Proven ability to manage multiple tasks
Nice to Have
Relevant IT tertiary qualification, Equivalent practical experience, Exposure to software development concepts, Experience with Microsoft Dynamics 365, Experience with Azure Logic Apps, Understanding of educational processes, Experience with system integrations, Experience with vendor management, Experience with security principles, Experience leading technical work
What You'll Do.
Provide technical support
Administer business applications
Configure business applications
Respond to service desk tickets
Investigate service desk tickets
Resolve service desk tickets
Perform data verification
Troubleshoot integrations
Create training materials
Deliver user training
Follow change management processes
Follow incident management processes
Follow problem management processes
Reduce future ticket volume
Build stakeholder relationships
Maintain stakeholder relationships
Communicate effectively
Develop domain understanding
Maintain domain understanding
Serve as technical escalation point
Provide guidance to team members
Participate in vendor updates
Participate in vendor testing
Participate in vendor release activities
Conduct security assessments
Develop knowledge resources
Maintain knowledge resources
Develop integration diagrams
Maintain integration diagrams
Lead technical response
Liaise with developers
How You'll Work.
Team & Collaboration
Stakeholder communication; Guidance to team members
Communication Scope
Stakeholder communication
Process & Methodology
Lead projects
Applying for this Application Support Analyst role?
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