Ss&c
financial services
ApplicationSupportAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Application Support Analyst at Ss&c. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, databases/SQL, MQ, SWIFT, ISO15022, ISO20022, FIX, XML, messaging authentication/ certification techniques, secure FTP environments. Proactively monitor the production services. Provide first-line support to Calastone’s customers”
What You'll Achieve.
mitigate the number of escalations to the second line team; ensure that they have satisfied all pre-production checks/tests before they are released into production; ensure smooth transition into production; achieve a positive outcome in the shortest possible timeframe; Maintain Calastone’s reputation for high-quality service support and delivery; Contribute to all aspects of general business improvement; delivering high-quality outcomes
Industry & Context.
Demonstrates persistence in problem-solving; seeks to understand root causes
Open to flexible working arrangements, including shift patterns, with reasonable adjustments supported where needed
What They're Looking For.
Must Have
Good technical background, Application support and operations in a client-facing, financial environment, Experience of project delivery life-cycles, in accordance with industry best practice
Nice to Have
Knowledge of ITIL is beneficial, Knowledge of Salesforce is an advantage, experience of databases/SQL (ability to create and run own queries), MQ (any variant), SWIFT, ISO15022, ISO20022, FIX, XML, messaging authentication/ certification techniques, secure FTP environments
What You'll Do.
Proactively monitor the production services
Provide first-line support to Calastone’s customers
Assist in the creation of a knowledge base to mitigate the number of escalations to the second line team
Work with the Client Delivery team to ensure that they have satisfied all pre-production checks/tests before they are released into production
Work with the QA team on a rotational basis to assist with quality assurance cycles and to obtain pre-release knowledge of new releases
Work with the UAT team to test new clients to approved standards during the onboarding process
Work closely with internal project staff to ensure that all production requirements are flagged and dealt with during customer on-boarding
ensuring smooth transition into production and to enhance the customer’s perception and experience of the Calastone service
all customers and internal technical staff during implementations
Deal with service incidents that arise and work to achieve a positive outcome in the shortest possible timeframe
Maintain Calastone’s reputation for high-quality service support and delivery
Contribute to all aspects of general business improvement
How You'll Work.
Team & Collaboration
cross-functional coordination; Work with the Client Delivery team; Work with the QA team; Work with the UAT team; Work closely with internal project staff; Work with, and communicate to, all customers and internal technical staff; Works well in a collaborative, multi-disciplinary environment; Leads by example through actions and collaboration; Able to contribute effectively in team discussions
Communication Scope
communicate to, all customers and internal technical staff; adapt to different communication styles
Process & Methodology
Experience of project delivery life-cycles, in accordance with industry best practice
Full Job Description
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. **_Job Description_** Application Support Analyst **Location:** Denver, CO - Hybrid **About the Role** As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. **Why Join SS &C ** SS&C combines proprietary technology with deep industry expertise to support complex financial and health care operations. Our teams design, implement, and operate solutions that help clients manage data, automate processes, and scale their businesses with confidence. You will work with industry experts, modern platforms, and evolving technologies, gaining exposure to real-world operational challenges and large-scale enterprise environments. **How You Will Make an Impact** * Proactively monitor the production services. * Provide first-line support to Calastone’s customers. * Assist in the creation of a knowledge base to mitigate the number of escalations to the second line team. * Work with the Client Delivery team to ensure that they have satisfied all pre-production checks/tests before they are released into production. * Work with the QA team on a rotational basis to assist with quality assurance cycles and to obtain pre-release knowledge of new releases. * Work with the UAT team to test new clients to approved standards during the onboarding process. * Work closely with internal project staff to ensure that all production requirements are flagged and
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