Barclays
Banking
ApplicationSupportAnalyst
“Application Support Analyst at Barclays. Skills: Application Support, Technical Support, Infrastructure Monitoring, Issue Resolution, Automation, AWS, Unix/Linux, SQL. Provision of technical support for the service management function to resolve more complex issues. Execution of preventative maintenance tasks on hardware and software”
What You'll Achieve.
minimising disruption to operations; improve the service to customers and stakeholders; ensure optimal performance; maintain stability and drive efficiency
Industry & Context.
analytical skills to address complex challenges & effective troubleshoot ability of production issues; Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents
working pattern to support Singapore business hours, rotational on-call availability
What They're Looking For.
Must Have
7 years of L2/L3 Application Support Experience is Must, ITIL v3 or above foundation certified, Experience in writing queries in SQL language (for running on Oracle, MS SQL), Experience managing a Unix/Linux based environment and hosted Applications, familiarity with server configurations, log management, and shell scripting, Hands on experience on AWS and API based applications, Experience in Monitoring Tools like ITRS/AppDynamics/Splunk/Dynatrace, Basic understanding of tools like Jenkins, Chef, GitLab and other deployment tools, analytical skills to address complex challenges & effective troubleshoot ability of production issues, Ability to work at pace, under pressure while maintaining the quality
Nice to Have
Experience in WEB technologies, Support for multi-tier applications, MVC architecture, Web Services, Large-scale blue-chip organisations such as Barclays or Broad knowledge of Barclays Group, Banking Domain Experience will be Preferred, Previous second line support experience, Ability to work under own initiative
What You'll Do.
Provision of technical support for the service management function to resolve more complex issues
Execution of preventative maintenance tasks on hardware and software
utilisation of monitoring tools/metrics to identify
prevent and address potential issues and ensure optimal performance
Maintenance of a knowledge base containing detailed documentation of resolved cases
Analysis of system logs
error messages and user reports to identify the root causes of hardware
software and network issues
providing a resolution to these issues by fixing or replacing faulty hardware components
reinstalling software
or applying configuration changes
monitoring enhancements
business continuity management
front office specific support and stakeholder management
Identification and remediation or raising
through appropriate process
of potential service impacting risks and issues
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency
Actively tune monitoring tools
and alerting to ensure issues are known when they occur
How You'll Work.
Team & Collaboration
Partner with other functions and business areas; Ability to communicate effectively with cross-functional teams and stakeholders; Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation
Communication Scope
Ability to communicate effectively with cross-functional teams and stakeholders; Guide and persuade team members and communicate complex / sensitive information
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