InterSystems
Healthcare
ApplicationSpecialist-PAS
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Application Specialist- PAS at InterSystems. Skills: TrakCare Product, Customer Relationships, Customer Retention. Review proposal and tender documentation. Analyse customer processes”
What You'll Achieve.
Ensure contract and implement products successfully; Ensure implementation is standard and timely; Advise customer on driving maximum benefits; Keep customer specific work to absolute minimum
Industry & Context.
Identify gaps; Propose solutions; Troubleshoot customer issues
Available to visit customer sites, Regular travel, Up to 5 days away from home each week
What They're Looking For.
Must Have
At least 3 years’ experience in healthcare, Experience interacting directly with customers, Experience writing functional documents, Experience of business process mapping, Knowledge of Information Systems
Nice to Have
University degree in Science or Engineering or Clinical, Proficiency in English, Experience implementing software solutions, Exposure to IT services, Previous experience as Application Specialist, Previous experience as Configuration Specialist, Previous experience of change management, Good computer skills, Experience conducting software testing, Experience communicating with key stakeholders, Experience in private sector businesses, Experience in public sector businesses
What You'll Do.
Review proposal and tender documentation
Analyse customer processes
Identify gaps and possible solutions
Run solution presentations
Run customer induction workshops
Advise on adopting InterSystems solution
Propose solutions for customer problems
Minimize need for variations
Produce clear documentation
Gather early data collection information
Log additional configuration
Follow up with product team
Set up customer site configuration
Create validation scripts
Participate in validating system
Participate in validating migrated data
Support customer validation
Troubleshoot customer issues
Follow-up on test fixes
Distinguish issues from change requests
Document Handover Documentation
Participate in Dry Run process
Prepare Train the trainer material
Train Customer Trainers
Provide on-site support
Liaise with departments
Resolve any remaining issues
Complete support handover
Assist in spreading application knowledge
Maintain consistent documentation
Learn new functionalities
How You'll Work.
Team & Collaboration
Multi-disciplined team; Product team; Project Manager; InterSystems departments
Communication Scope
Customer training; Workshops; Presentations; Articulate ideas; Communicate ideas; Deliver messaging
Process & Methodology
Project Manager
Full Job Description
The Application Specialist will use their healthcare, business and InterSystems product knowledge to ensure that we contract and implement InterSystems products in a successful, standard and timely manner. The Application Specialist will become an “expert” product resource for customers and will be expected to understand the customer process, assess solution best fit and advise the customer how to best implement the standard solution as early as possible. Advise the customer on driving maximum benefits from the solution, whilst keeping customer specific work to an absolute minimum and liaise with various areas of the business on these accordingly. It is therefore essential, that they keep up to date with new product developments as they become available through the normal product release cycle. This role will act also as a Subject Matter Expert for the PAS / Revenue Cycle Management module of our TrakCare Product. The successful individual will have come from a Healthcare PAS background and have an in-depth knowledge understanding of the PAS rules and billing workflows and requirements within the private and public hospitals in UK The Application Specialist must be available to visit customer sites and may be assigned to projects that require regular travel with the possibility of spending up to 5 days away from home each week. Key Responsibilities The Application Specialist will act in accordance with the latest version of the InterSystems ARIES Customer Engagement Methodology, which will be modified from time to time as part of our ongoing culture of continuous improvement. The Application Specialist will undertake the following: Discovery • Review proposal and tender documentation prior to release to customer and inform colleagues on gaps in areas of functionality • Analyse customer processes • Identify gaps and possible solutions • Run Edition Proposed solution presentations with the customer. Launch • Run Edition Customer Induction workshops
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