Topcon Positioning Group
construction, geopositioning and agriculture
ApplicationSpecialistEarthmoving
“Application Specialist Earthmoving at Topcon Positioning Group. Skills: front‑line phone‑based and field support, Machine Control solutions, technical support, troubleshooting, communication. Serve as a primary responder for inbound phone and case‑based support. handling a high daily volume of Machine Control support calls”
What You'll Achieve.
delivery of consistent support; customer satisfaction; issue resolution; ensure system readiness
Industry & Context.
Diagnose and resolve common to intermediate technical issues; troubleshooting skills
Willingness and ability to travel extensively (50%+)
What They're Looking For.
Must Have
Hands-on experience with Machine Control systems or related construction technology, Experience working in a phone support, call-center, or ticket-based technical support environment, Working knowledge of GNSS systems, basic hydraulics interfaces, electrical systems, and software configuration, Ability to manage multiple active cases simultaneously in a fast-paced support setting, verbal communication skills and ability to explain technical concepts to non-technical users, Willingness and ability to travel extensively (50%+)
Nice to Have
Prior Machine Control field technician, or bench technician experience, Experience supporting MCX platforms, GNSS receivers, and RTK radios, Comfort with remote diagnostic tools, screen sharing, and virtual troubleshooting sessions, Experience supporting both call-center operations and field deployments
What You'll Do.
Serve as a primary responder for inbound phone and case‑based support
handling a high daily volume of Machine Control support calls
Diagnose and resolve common to intermediate technical issues
Provide real-time troubleshooting guidance to dealers and customers over the phone
Accurately document cases
troubleshooting steps
Identify trends in recurring issues and communicate patterns to Senior Application Specialists or team leads
or unresolved issues following defined support escalation paths
Travel to customer job sites and dealer locations (50% travel) to support Machine Control installations
Assist with system setup
and validation using established processes
Support customers during job startup and early production phases to ensure system readiness
Represent Professional Services in the field with a focus on customer satisfaction and issue resolution
Deliver on‑site and remote training using approved training materials and existing curricula
Reinforce correct system operation
troubleshooting techniques
and best practices with dealers and customers
Support Instructor‑Led Training (ILT) events as needed
Provide detailed case notes
and observations to assist Senior Specialists and Engineering teams
Support Senior Specialist for engineering investigations through accurate reproduction of field issues and application details
Utilize existing technical documentation
and workflows during support activities
Create and provide feedback on documentation usability and field accuracy
Follow established support procedures
case management standards
and communication guidelines
high quality defect reports and technical documentation (e. g.
JIRA tickets) to support efficient engineering resolution
Contribute to improvement of eLearning curriculum
create knowledge articles
and technical training program support
How You'll Work.
Team & Collaboration
Work closely with Sales, Kitting team, and Professional Services teams to support deployments and customer engagements; Provide detailed case notes, logs, and observations to assist Senior Specialists and Engineering teams; Support Senior Specialist for engineering investigations
Communication Scope
verbal communication skills; ability to explain technical concepts to non-technical users; excellent communication skills
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