ApplicationSpecialistEarthmoving

Topcon Positioning Group is headquartered in Livermore, California, USA (topconpositioning.com). We design, manufacture and distribute productivity tools for developing a brighter future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to construction, geopositioning and agriculture industries focused on developing a sustainable tomorrow. Topcon is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, genetic information, or other legally protected status. To learn more about Topcon career opportunities go to [www.topconcareers.com](http://www.topconcareers.com/). **Position Summary** The Application Specialist – Machine Control provides **front‑line phone‑based and field support** for Machine Control solutions. This role serves as a primary call‑center and phone support resource, handling a high volume of inbound technical cases from dealers, customers, and internal teams, while also delivering on‑site field assistance and training. The position focuses on execution, responsiveness, and delivery of consistent support using established documentation, workflows, and escalation paths. While technical in nature, this role does not function as a technical authority and does not involve complex investigations, product architecture decisions, or foundational documentation. This role requires strong troubleshooting skills, comfort operating in a high‑volume phone support environment, excellent communication skills, and the ability to travel extensively to support customers in the field. **Key Responsibilities** **Phone & Call‑Center Support (Primary Function)** * Serve as a **primary responder for inbound phone and case‑based support** , handling a high daily volume of Machine Control support calls. * Diagnose an