John Brooks Company
Manufacturing
ApplicationSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Application Specialist at John Brooks Company. Skills: Technical support, Sales support, Customer inquiries, Order management. Prepare customer quotations. Review customer quotations”
What You'll Achieve.
Support sales growth; Ensure accurate order management; Ensure successful project execution; Ensure customer satisfaction
Industry & Context.
Problem solving; Troubleshooting
What They're Looking For.
Must Have
College diploma in related field, 3 to 6 years experience, Proficiency with order entry and quoting systems, Understanding of customer service principles, Verbal and written communication skills, Problem solving and troubleshooting abilities, Ability to manage multiple priorities, Organizational and customer service skills, Ability to work collaboratively
Nice to Have
Bilingual (English and French)
What You'll Do.
Prepare customer quotations
Review customer quotations
Follow up on quotations
Provide technical support
Provide product recommendations
Translate customer requirements
Process customer orders
Coordinate with suppliers
Coordinate with vendors
Resolve delivery issues
Communicate with customers
Troubleshoot customer issues
Resolve customer concerns
Deliver after sales support
Identify sales opportunities
Strengthen customer relationships
Maintain accurate records
Organize vendor documentation
Support payment follow up
Follow sales processes
Follow sales procedures
How You'll Work.
Team & Collaboration
Internal teams; Suppliers and vendors; Accounting team
Communication Scope
Verbal communication; Written communication; Phone calls; Emails; Virtual meetings
Full Job Description
**WHAT DO WE DO?** We create solutions for the people who keep our world flowing. For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products. **THE ROLE** The Application Specialist I provides technical and sales support to customers by preparing quotations, processing orders, recommending products, and resolving customer inquiries. Working closely with customers, suppliers, and internal teams, this role helps ensure a high level of service while supporting sales growth, accurate order management, and successful project execution **DUTIES & RESPONSIBILITIES** * Prepare, review, and follow up on customer quotations * Provide technical support, product recommendations, costing, and proposal development * Translate customer requirements into accurate product and solution recommendations * Process customer orders and monitor order status through completion * Coordinate with suppliers and vendors to ensure timely delivery and issue resolution * Communicate with customers by phone and email regarding products, orders, and technical inquiries * Troubleshoot customer issues and work with internal teams and manufacturers to resolve concerns * Deliver after sales support to ensure customer satisfaction * Support business growth by identifying opportunities and strengthening customer relationships * Prepare proposals based on customer requirements, market conditions, and product offerings * Maintain accurate records and documentation related to quotes, orders, and projects * Compile and organize vendor documentation for customer projects * Support collections and payment follow up activities in partnership with the Accounting team * Follow established sales processes, systems, and procedures to ensure operational efficienc
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