ApplicationSolutions,Consultant

**At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.** _As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives._ _To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone._ **If you believe in developing a better tomorrow, read on.** **About the Role** Leads and delivers Operations Transformation initiatives, including digitalisation and process optimisation, by partnering with stakeholders and leveraging technology solutions, in order to improve operational efficiency, ensure regulatory compliance, and enhance customer experience. This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey—both directly and indirectly. **Roles and Responsibilities:** **Insurance operation support, transformation and digitalization/Applications projects:** * Leads end-to-end project execution by managing timelines, coordinating cross-functional teams and monitoring progress, in order to ensure timely delivery of transformation initiatives with improved operational efficiency and customer experience (25%) * Engages end users to gather and analyze business requirements, define user stories and acceptance criteria, and support end-to-end delivery including requirement