Inetum
digital services
ApplicationProductionSupportEngineer(P&LSupportTeam)
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“Application Production Support Engineer (P&L Support Team) at Inetum. Skills: Application Support, Production Support, Incident Management, Problem Management. Resolve application incidents. Resolve service requests”
What You'll Achieve.
ensuring availability; ensuring stability; ensuring performance
Industry & Context.
problem-solving abilities; root cause analysis
Participate in on-call rotations for after-hours support
What They're Looking For.
Must Have
Experience in application support within a production environment, understanding of incident and problem management (ITIL framework), Familiarity with ITSM tools, Knowledge of scripting and automation, Experience with databases, Hands-on experience with monitoring tools, Experience with scheduling tools, Understanding of production processes, Basic development and scripting skills, problem-solving abilities, attention to detail, Excellent communication and interpersonal skills, Team-oriented mindset, collaboration skills, Client-focused approach, Ability to manage multiple priorities effectively, Adaptability, willingness to learn, interest in technology, Proven experience in Application Support or a similar role, Experience working in a production/critical environment
Nice to Have
financial services or trading context
What You'll Do.
Resolve application incidents
Resolve service requests
Troubleshoot and diagnose issues
Escalate issues when necessary
Minimize business impact
Identify recurring issues
Document recurring issues
Perform root cause analysis
Implement long-term fixes
Prevent reoccurrence of issues
Support application changes
Support infrastructure changes
Ensure documentation for changes
Communicate changes to stakeholders
Follow change processes
Follow release processes
Provide first-level support
Ensure smooth day-to-day operations
Monitor application performance
Monitor system health
Identify potential issues proactively
Resolve potential issues proactively
Perform routine maintenance
Ensure system stability
How You'll Work.
Team & Collaboration
Collaborate with teams for fixes; Collaborate with developers; Collaborate with system administrators; Collaborate with other IT teams
Communication Scope
Excellent communication; interpersonal skills
Full Job Description
Inetum is a European leader in digital services , supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services We are seeking a skilled and motivated Application Production Support Engineer to join our IT P&L Support team. This role is critical to ensuring the availability, stability, and performance of key business applications that support Front Office (FO) and Middle Office (MO) trading activities. You will be responsible for resolving incidents, supporting users, and maintaining application integrity in a high-pressure, real-time environment. Key Responsibilities Incident Management * Respond to and resolve application-related incidents and service requests * Troubleshoot and diagnose issues, escalating when necessary * Ensure timely resolution to minimize business impact and downtime Problem Management * Identify recurring issues and document them appropriately * Perform root cause analysis (RCA) * Collaborate with teams to implement long-term fixes and prevent reoccurrence Change Management * Support the implementation of application and infrastructure changes * Ensure proper documentation and communication to stakeholders * Follow established change and release management processes User Support * Provide first-level support to end-users (FO & MO) * Address user queries and ensure smooth day-to-day operations Monitoring & Maintenance * Monitor application performance and system health using relevant tools * Proactively identify and resolve potential issues * Perform routine maintenance to ensure system stability * Collaborate with developers, system administrators, and other IT teams * Participate in on-call rotations for after-hours support ## Qualifications * Experience in application support within a production environment *
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