Infotel UK
Banking
ApplicationProductionSupport
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Application Production Support at Infotel UK. Skills: Application Production Support, ITSM, Linux Administration, Scripting. Manage Incidents. Manage Requests”
What You'll Achieve.
Improve Quality; Improve Delivery
Industry & Context.
Problem solving; Root cause analysis
What They're Looking For.
Must Have
Knowledge of RedHat Linux administration, Knowledge of Windows administration, Knowledge of AIX administration, Knowledge of WAS administration, Knowledge of CFT administration, Knowledge of MQ Series administration, Experience with Service Now, Familiarity with Autosys, Familiarity with Oracle database, Familiarity with SQL Server database, Familiarity with MongoDB database, Capability to execute basic scripts, Capability to execute basic queries, Familiarity with Gitlab, Familiarity with Ansible, Familiarity with Jenkins, Expertise in Python scripting, Expertise in Bash scripting, Expertise in PowerShell scripting, Familiarity with Docker, Familiarity with Kubernetes, Experience with cloud platforms, Understanding of ITIL frameworks, Understanding of ITSM frameworks, Understanding of ServiceNow, Understanding of JIRA service management, Knowledge of IT production backup, Knowledge of resilience setup, Knowledge of High Availability setup, Knowledge of Disaster Recovery Plan, Ability to grasp functional knowledge, Good written English, Good spoken English, Able to communicate efficiently, Linux/Windows skills, SQL/MongoDB skills, Cloud skills, Kubernetes and Gitlab skills
Nice to Have
IBM Cloud experience preferred, Dynatrace knowledge preferred, SysDig knowledge preferred, Kibana knowledge preferred
What You'll Do.
Ensure SLA targets are met
Handover knowledge to Paris teams
Coordinate with Paris OPS teams
Coordinate with IT teams
Contribute to knowledge transfer
Contribute to definition of procedures
Contribute to definition of processes
Help build team spirit
Integrate into BNP Paribas culture
Contribute to activity reporting
Contribute to KPI calculation
Contribute to continuous improvement
Develop ITSM processes
Implement ITSM processes
Manage ITSM processes
Oversee incident management processes
Oversee problem management processes
Oversee change management processes
Oversee release management processes
Oversee project management processes
Ensure IT services align with business needs
Ensure IT services align with SLAs
Conduct regular reviews of ITSM processes
Recommend improvements to ITSM processes
Manage IT service catalog
Ensure accurate documentation of services
Ensure accurate documentation of processes
Measure areas for improving Quality
Identify areas for improving Quality
Measure areas for improving Delivery
Identify areas for improving Delivery
How You'll Work.
Team & Collaboration
Coordinate with Paris OPS teams; Coordinate with IT teams; Work with cross-functional teams
Communication Scope
Written English; Spoken English; Efficient communication
Process & Methodology
ITIL, ITSM, Project management
Full Job Description
**Responsibilities** _Direct Responsibilities_ · For a predefined applications scope take care of: o Incidents o Requests o Changes · Ensure that SLA targets are met for above activities · Handover to Paris teams if knowledge and skills are not available in ISPL · Coordinate closely with Paris OPS teams and all other BNP Paribas IT teams (Incident coordination, Security, Infrastructure, Development teams, etc.) _Contributing Responsibilities_ · Contribute to the knowledge transfer with Paris OPS teams · Contribute to the definition of procedures and processes necessary for the team · Help build team spirit and integrate into BNP Paribas culture · Contribute to the regular activity reporting and KPI calculation · Contribute to continuous improvement actions · Develop, implement, and manage ITSM processes based on ITIL or similar frameworks. · Oversee incident, problem, change, release and project management processes. · Work with cross-functional teams to ensure IT services align with business needs and service level agreements (SLAs). · Conduct regular reviews of ITSM processes and recommend improvements. · Manage the IT service catalog and ensure accurate documentation of services and processes. **Technical & Behavioral Competencies** · Knowledge and experience with RedHat Linux administration, Windows, AIX, WAS, CFT and MQ Series · Experience with Service Now ticketing system · Familiarity with Autosys · Knowledge on any monitoring tools (e.g., Dynatrace, SysDig, Kibana) · Familiarity with database technology is required: Oracle, SQL Server and MongoDB. Capability to execute basic scripts and queries · Familiarity with DevOps tools including Gitlab, Ansible, Jenkins. · Expertise in scripting on one of these (e.g., Python, Bash, PowerShell). · Familiarity with containerization technologies (e.g., Docker, Kubernetes). · Experience with any cloud platforms (preferably IBM Cloud). · Understanding of ITIL or similar ITSM frameworks & tools(e.g, ServiceNow, JIRA service
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