Inetum
IT services
ApplicationProductionSupport
Neural analysis suggests this role is
optimal for executive candidates.
“Application Production Support at Inetum. Skills: Application Production Support, incident resolution, request fulfillment, change implementation, proactive monitoring, ITSM tools, Agile, DevOps, ITIL. day‑to‑day production support activities. incident resolution and prevention”
What You'll Achieve.
ensures the continuity, stability, and quality of IT services; Ensure timely restoration of services within agreed SLAs; reduce incidents; Ensure smooth deployment and post‑release stabilization
Industry & Context.
Problem-solving & adaptability; analytical mindset
Participate in on‑call rotations, when required, to ensure continuous support coverage
What They're Looking For.
Must Have
English – Fluent (mandatory)
Nice to Have
ITIL certification is considered a plus, CI/CD exposure is a plus, French – Nice to have
What You'll Do.
day‑to‑day production support activities
incident resolution and prevention
change implementation
proactive monitoring of production environments
re‑hosting activities
infrastructure evolution
Act as the primary contact for all IT Production‑related incidents
Provide technical and functional support to end‑users
and Business Analysts
Ensure clear guidance
and communication throughout support activities
and resolve incidents
and changes using ITSM tools
Ensure timely restoration of services within agreed SLAs
Follow established Incident and Problem Management processes
Monitor both infrastructure and application layers for critical and non‑critical systems
Apply IT best practices
and operational standards to ensure service stability
Identify potential risks and take preventive actions to reduce incidents
Prepare production and pre‑production environments for application releases
Perform and support pre‑production testing activities
Ensure smooth deployment and post‑release stabilization
Maintain functional and technical knowledge required for efficient Production Support
How You'll Work.
Team & Collaboration
Close collaboration with Development and Infrastructure teams; Participating in application releases, migrations, re‑hosting activities, batch configuration, and infrastructure evolution; Provide technical and functional support to end‑users, Developers, and Business Analysts; work in multicultural and cross‑functional environments
Communication Scope
Effective communication: verbal and written skills, active listening, and assertiveness; Maintain regular communication with internal clients and stakeholders; Provide timely updates on incidents, changes, and service status
Full Job Description
Inetum is a global leader in IT services, dedicated to delivering innovative solutions to our clients. We are committed to fostering a dynamic and inclusive work environment that values diversity, where creativity and collaboration can thrive. We are present in 19 countries and have more than 28,000 employees worldwide. If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you! Come be part of Inetum! The Application Production Support role ensures the continuity, stability, and quality of IT services in a banking context , supporting both in‑house and third‑party applications. Working with a broad set of tools, procedures, and best practices, this role is responsible for day‑to‑day production support activities, including incident resolution and prevention, request fulfillment, change implementation, and proactive monitoring of production environments. With a close collaboration with Development and Infrastructure teams, Application Production Support is a key contributor to Application Management , participating in application releases, migrations, re‑hosting activities, batch configuration, and infrastructure evolution. The role operates in an environment driven by digital transformation , leveraging modern technologies (AI, Monitoring, Automation) and methodologies such as Agile, DevOps, and ITIL , within a dynamic and multicultural setup. Main Responsibilities First Point of Contact * Act as the primary contact for all IT Production‑related incidents, requests, and inquiries. * Provide technical and functional support to end‑users, Developers, and Business Analysts. * Ensure clear guidance, follow‑up, and communication throughout support activities. Incident, Request & Change Management * Track, manage, and resolve incidents, service requests, problems, and changes using ITSM tools. * Ensure timely restoration of services within agreed SLAs. * Follow established Incident and Problem Management processes. * ITIL cer
Applying for this Application Production Support role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about Inetum?
Real rants from real employees. Read before you apply.