Logifuture
Information Technology and Services
ApplicationPerformanceMonitoringandSupportManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Application Performance Monitoring and Support Manager at Logifuture. Skills: Application Performance Monitoring, Support Management, Incident Management, AI Observability. Lead application support team. Manage application support team”
What You'll Achieve.
Ensure top-tier service delivery; Ensure system performance and availability; Improve signal-to-noise ratio
Industry & Context.
Problem-solving abilities; Root cause analysis; Troubleshooting
What They're Looking For.
Must Have
Bachelor’s or Master’s degree, Several years of experience in application support, Understanding of SDLC, Proficiency in SQL, Proficiency in incident management, Proficiency in change management, Knowledge of Linux, Knowledge of UNIX, Knowledge of Windows, Knowledge of Oracle databases, Knowledge of MS SQL databases, Experience with AI-powered monitoring platforms, Ability to evaluate and integrate LLM-based tools
Nice to Have
ITIL certification preferred, CISSP certification preferred, PMP certification preferred, Other relevant certifications preferred
What You'll Do.
Lead application support team
Manage application support team
Ensure high-quality service delivery
Oversee incident management processes
Ensure timely issue resolution
Implement monitoring tools
Maintain monitoring tools
Ensure system performance
Ensure system availability
Work with development teams
Ensure smooth deployment
Provide performance updates
Provide incident updates
Provide resolution updates
Ensure adherence to regulatory requirements
Ensure adherence to internal policies
Conduct capacity management
Conduct post-mortem meetings
Follow up on action items
Leverage AI-driven observability
Automate root-cause analysis
Implement AI-based alerting
Implement noise reduction
Improve signal-to-noise ratio
Use LLM-based assistants
Accelerate troubleshooting
Accelerate log analysis
Accelerate knowledge retrieval
How You'll Work.
Team & Collaboration
Collaborate with development teams
Communication Scope
Provide regular updates
Process & Methodology
Change management
Full Job Description
We are seeking an Application Performance Monitoring and Support Manager to lead our support team and ensure top-tier service delivery. Responsibilities include managing incident processes, overseeing application monitoring, and collaborating with development teams. Ideal candidates will have a background in IT, strong problem-solving skills, and proficiency with monitoring tools and SQL **Responsibilities** * Lead and manage the application support team, ensuring high‑quality service delivery. * Oversee incident management processes, ensuring timely resolution of issues. * Implement and maintain monitoring tools to ensure system performance and availability. * Work closely with development teams to ensure smooth deployment of new features and updates. * Provide regular updates on system performance, incidents, and resolutions to senior management. * Ensure adherence to regulatory requirements and internal policies. * Conduct capacity management processes and forecasting. * Conduct post‑mortem meetings and follow up on action items. * Leverage AI‑driven observability to detect anomalies, predict incidents, and automate root‑cause analysis. * Implement AI‑based alerting and noise reduction to improve signal‑to‑noise ratio in monitoring systems. * Use LLM‑based assistants to accelerate troubleshooting, log analysis, and knowledge retrieval. **Requirements** * Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field. * Several years of experience in application support, with a strong understanding of SDLC. * Proficiency in SQL, incident and change management, and familiarity with monitoring tools like New Relic or Dynatrace. * ITIL, CISSP, PMP, or other relevant certifications preferred. * Strong problem‑solving abilities and attention to detail. * Excellent communication and leadership skills. * Ability to work under pressure and manage multiple tasks simultaneously. * Knowledge of Linux, UNIX, Windows, and databases (Oracle, MS SQ
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