FIS
Financial Services
ApplicationMaintenance&Support
Neural analysis suggests this role is
optimal for Mid candidates.
“Application Maintenance & Support at FIS. Skills: Application Maintenance, Production Support, Incident Management. Provide technical support. Monitor applications and infrastructure”
What You'll Achieve.
Ensure platform stability; Compliance with SLAs; Continuous service improvement; High system uptime; Performance
Industry & Context.
Proactive issue resolution; Root cause analysis
Round-the-clock support, On-call, Weekend shifts, Shift-based operations
What They're Looking For.
Must Have
Application Maintenance & Support experience
What You'll Do.
Provide technical support
Monitor applications and infrastructure
Handle Sev1/Sev2/Sev3 incidents
Perform root cause analysis
Maintain and support application components
Perform regular maintenance
Support release deployments
How You'll Work.
Team & Collaboration
Collaborate with development teams; Work closely with Development; Work closely with Infrastructure/DBA teams; Work closely with Business stakeholders
Communication Scope
Provide regular status updates; Support reporting; Issue communication
Full Job Description
## **Application Maintenance & Support ******\- (** 6 to 10 yrs) - Bangalore** ## Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. **About the team** : The Digital One Service Delivery team is responsible for providing end-to-end production support and Site Reliability Engineering (SRE) services for Digital One Flex . The team ensures platform stability, compliance with SLAs, incident management and continuous service improvement. It works closely with Development, Infrastructure and Client teams to manage production issues, deployments and operational activities across multiple environments. **What you will be doing** * Provide **technical support for production applications and software environments** * Monitor applications and infrastructure for availability, performance, and issues * Detect, diagnose, and resolve application/system issues using diagnostic tools * Handle **Sev1/Sev2/Sev3 incidents within SLA timelines** and perform root cause analysis (RCA) * Follow escalation procedures for unresolved issues. * Maintain and support application components, including third-party software * Perform **regular maintenance, patches, and bug fixes** * Support release deployments and production changes across environments * Collaborate with development teams for fixes and improvements **What you bring:** * Conduct **daily system monitoring and health checks of applications and servers** * Analyse logs (application, system, event logs) for proactive issue resolution * Ensure high system uptime and performance * Work closely with: * Development teams (for fixes/enhancements) * Infrastructure/DBA teams (for platform issues) * Business stakeholders (for issue communication) * Provide regular statu
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