ADCI
Software Development, Support Engineering, seller services
ApplicationEngineer,RBSCompany
Neural analysis suggests this role is
optimal for Senior candidates.
“Application Engineer, RBS Company at ADCI. Skills: Application Engineering, Technical Leadership, Automation Development. Act as subject matter expert. Lead large multi-team projects”
What You'll Achieve.
Improve operational efficiency; Improve customer experience; Improve product quality; Improve support system quality; Improve individual weaknesses
Industry & Context.
Problem solving; Digging into complex issues; Root cause analysis; Troubleshooting; Analyze complex technical solutions
On-call support
What They're Looking For.
Must Have
5+ years software development, 5+ years technical support, Troubleshoot and debug technical systems, Experience in Unix, Scripting in modern program languages
Nice to Have
Knowledge of distributed applications, Knowledge of enterprise applications, Knowledge of UNIX/Linux, Analyze and troubleshoot RESTful web API calls, Experience with AWS platform, Experience with web services, Experience with software development, Experience with related technologies, Understanding of support processes, SLA handling, Monitoring processes, Monitoring metrics, Hands on experience Cloud technology, Hands on experience distributed applications, Hands on experience enterprise applications
What You'll Do.
Act as subject matter expert
Lead large multi-team projects
Resolve complex support issues
Understand business impact
Drive team to improve operational efficiency
Identify documentation
Develop documentation
Assign small projects
Design complex scripts
Develop complex scripts
Design high performing scripts
Develop high performing scripts
Demonstrate excellent judgment
Work on alarm monitoring issues
Work on application infrastructure issues
Familiarize clients with platform features
Familiarize clients with platform capabilities
Own support activities
Work with development teams
Establish service support
Improve service support
Understand software development principles
Understand design patterns
Understand best practices
Understand/debug existing code
Understand relational database management systems
Familiarity with software testing principles
Provide technical guidance
Mentor junior engineers
Analyze complex technical solutions
Propose innovative solutions
Guide resolution process
Communicate with cross-functional teams
Communicate with stakeholders
Communicate with clients
Handle high impact incidents
Perform pattern analysis
Perform root cause analysis
Drive to logical closure
Support customers over email
Support customers over phone
Support customers over screen-shares
Interface with people
Troubleshoot technical systems
Debug technical systems
How You'll Work.
Team & Collaboration
Cross-team planning; Work with management; Work with other Amazon leaders; Interface with wide variety people; Interface with roles
Communication Scope
Excellent communication skills; Effective communication
Process & Methodology
Cross-team planning
Full Job Description
Retail Business Services (RBS) supports Amazon’s Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth; (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and (c) supports operational process for WW Retail teams where there is an air gap in the tech stack. The tech team in RBS develops automation that leverages Machine/Deep Learning to scale execution of these high complex tasks that currently require human cognitive skills. Our solutions ensure that information in Amazon's catalog is complete, correct and, comprehensive enough to give Amazon customers a great shopping experience every time. That's where you can help. We believe in “Work Hard. Have Fun. Make History” value by having a strong focus on sharing learning experiences from the front line with the development teams. So, the options for people in the team are vast. If you like mastering a domain and going deep, we need you. If you can juggle three tasks and coordinate with multiple people in the heat of an incident, we need you. If you love the benefits of process and methodical improvement, you will love it here. If you want to keep your head down, headphones on, and bash out code to support the team, we have a spot for you too. We challenge one another every day and hold ourselves accountable for our work product as well as our customer's overall success. We all enjoy the interactions with the customers, problem solving, digging into complex issues. We wake up every morning asking ourselves how we can improve the customer's experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by tough problems. When problems seem the hardest we are at our best, we work harder to find the root cause and a solution. Work/Life Balance RBS Tech t
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