ADCI
Software Development, Support Engineering, ecp
ApplicationEngineer,RBS
Neural analysis suggests this role is
optimal for Senior candidates.
“Application Engineer, RBS at ADCI. Skills: Automation solutions, Machine learning, Deep learning. Lead technical initiatives. Provide subject matter expertise”
What You'll Achieve.
Improve operational efficiency; Improve products; Improve support systems
Industry & Context.
Problem-solving; Root cause analysis; Troubleshooting
On-call responsibilities
What They're Looking For.
Must Have
5+ years software development, 5+ years technical support, Experience in Unix, Experience scripting modern languages, Experience driving projects, Experience troubleshooting technical systems, Knowledge of SQL, Knowledge of Linux, Knowledge of OLAP, Knowledge of relational databases, Knowledge of NoSQL databases, Knowledge of multi-dimensional databases, Experience demonstrating software engineering skills, Experience with threat modeling, Experience with penetration testing, Experience mentoring junior engineers, Experience leading junior engineers, Experience managing junior engineers, Experience performing business case analysis, Experience presenting justification to management, Experience working with multiple stakeholders, Experience communicating with C-level executives, Experience communicating with cross functional teams, Experience identifying incomplete data, Experience identifying inaccurate data, Experience identifying root cause, Experience creating escalation plan, Experience implementing escalation plan, Experience communicating results to senior leadership, Experience using customer service skills, Experience using communication skills, Experience using interpersonal skills, Experience managing conflict, Experience managing escalations, Experience negotiating compromise, Experience influencing others, Experience problem solving with engineering teams, In depth understanding software development principles, In depth understanding design patterns, In depth understanding best practices
Nice to Have
Knowledge of distributed applications, Knowledge of enterprise applications, Experience analyzing RESTful web API calls, Experience troubleshooting RESTful web API calls, Experience with AWS platform, Experience with web services, Experience with related technologies
What You'll Do.
Lead technical initiatives
Provide subject matter expertise
Act as trusted resource
Optimize applications
Automate complex workflows
Improve operational efficiency
Investigate complex support issues
Resolve complex support issues
Perform thorough analysis
Implement sustainable solutions
Mentor junior engineers
Guide junior engineers
Provide technical mentoring
Support career development
Contribute to hiring efforts
Contribute to training efforts
Establish service standards
Improve service standards
Define service level agreements
Define monitoring procedures
Review support metrics
Collaborate with cross-functional teams
Identify optimization opportunities
Dive deep into technical issues
Respond to critical incidents
Troubleshoot application infrastructure issues
Work directly with clients
Ensure client understanding
How You'll Work.
Team & Collaboration
Cross-functional teams; Development teams; Cross-functional agile sprints
Communication Scope
Technical communication; Stakeholder communication; Executive presentations
Process & Methodology
Project initiatives
Full Job Description
Join our Retail Business Services tech team and help shape the future of Amazon's catalog by developing intelligent automation solutions that solve complex, high-impact problems at scale. You'll work on machine learning and deep learning technologies that transform how we manage product selection, supply chain quality, and operational processes—directly impacting the shopping experience for millions of customers worldwide. Key job responsibilities Lead technical initiatives and provide subject matter expertise for one or more services, acting as a trusted resource across the organization for complex technical questions and cross-team planning Design, develop, and optimize high-performing scripts and applications that automate complex workflows and improve operational efficiency Investigate and resolve the most complex support issues by performing thorough analysis, identifying root causes, and implementing sustainable solutions Mentor and guide junior engineers through code reviews, technical mentoring, and career development conversations, while contributing to hiring and training efforts Establish and improve service standards by collaborating with management and development teams to define service level agreements, metrics, monitoring procedures, and documentation A day in the life As an Application Engineer, you'll divide your time between technical leadership and hands-on problem-solving. You might start your morning reviewing support metrics and collaborating with cross-functional teams to identify optimization opportunities for our services. Mid-day, you could be diving deep into a complex technical issue, analyzing root causes, and designing solutions that improve our operational efficiency. You'll also spend time mentoring junior engineers through code reviews and technical discussions, sharing knowledge from your experience. Your role includes on-call responsibilities where you'll respond to critical incidents, troubleshoot application infrastructure issue
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