Datacom
Information Technology and Services
ApplicationEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Application Engineer at Datacom. Skills: application support, enterprise applications, configuration, integration, continuous improvement, problem-solving, stakeholder engagement. supporting and enhancing enterprise applications. application support”
Industry & Context.
analytical and problem-solving skills; solving application and system challenges
AU Citizens Only, Current NV1 Security Clearance preferred
What They're Looking For.
Must Have
2+ years’ experience in application support, application consulting, systems support, or a closely related technical delivery role, Experience supporting enterprise applications in a structured delivery or operational environment, analytical and problem-solving skills, with good attention to detail, Ability to gather, interpret, and work with business and application requirements, Understanding of application support processes, testing, deployment, and change controls, Experience working with application configuration, administration, and operational support, Good understanding of security, access controls, and enterprise application support best practices, Ability to work collaboratively in large, cross-functional teams, Good verbal and written communication skills, with the ability to work effectively with both technical and non-technical stakeholders, time management skills and the ability to balance competing priorities, A sense of ownership and pride in delivering quality product outcomes, Bachelor’s degree in IT, Science, Engineering, or a related discipline, or equivalent practical experience
Nice to Have
Experience with Endpoint Remote Support and Software Asset Management platforms, Familiarity with supporting application integrations, security enhancements, and operational components such as agents and beacons, Experience with TeamViewer and BeyondTrust Remote Support, including remote access, session management, endpoint connectivity, troubleshooting, and user support, Experience with Flexera Software Asset Manager for application support, third-party integration, security enhancement, and agent and beacon support, Experience working in a Tier-2 Service Provider, managed services, or enterprise support environment, Exposure to enterprise application integration and vendor-supported platforms, Familiarity with IT service management practices such as incident, problem, and change management, Exposure to agile delivery practices such as Scrum or Kanban
What You'll Do.
supporting and enhancing enterprise applications
continuous improvement activities
ensuring solutions are reliable
solving application and system challenges
providing practical support and consultancy across enterprise platforms
translating business needs into effective application outcomes
contributing to stable operations and service improvement
Solution development and configuration
and maintain product changes that meet business and customer needs
Deployment and release support
support the movement of changes across environments in line with agreed practices and change controls
Documentation and knowledge sharing
keep technical documentation up to date and contribute to shared knowledge and team improvement
Continuous improvement and emerging practices
help improve engineering ways of working
including the use of automation
AI-assisted development
and agentic practices
How You'll Work.
Team & Collaboration
work collaboratively in large, cross-functional teams; work effectively with both technical and non-technical stakeholders; part of a collaborative team
Communication Scope
Good verbal and written communication skills; ability to work effectively with both technical and non-technical stakeholders
Full Job Description
**Position: ** Application Engineer **Location: ** Anywhere in Australia **Security Requirements** : AU Citizens Only, Current NV1 Security Clearance preferred. **Full Time, Permanent Position.** **Our Why** Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help them to use the power of tech to innovate and grow. **About the Role** You’ll be joining Datacom’s ANZ Enterprise Application Services team as an **Application Engineer,** supporting and enhancing enterprise applications that are critical to customer and business operations. In this role, you’ll work across application support, configuration, integration, and continuous improvement activities, helping ensure solutions are reliable, secure, and fit for purpose. This role will suit someone who enjoys solving application and system challenges, working closely with stakeholders, and providing practical support and consultancy across enterprise platforms. You’ll be part of a collaborative team, helping translate business needs into effective application outcomes while contributing to stable operations and service improvement. Experience with Endpoint Remote Support and Software Asset Management platforms would be valuable, and so would any familiarity with the supporting application integrations, security enhancements, and operational components such as agents and beacons. We like to bring people together in person when we can, but we also recognise the benefits of working from home for work/life balance. We leave it to you and the team you join to decide what works best! **What You’ll Do:** As an Application Engineer, you will be focused on: * **Solution development and configuration** – design, build, configure, and maintain product changes that meet business and customer needs. * **Quality and testing** – make sure changes are properly tested, reliable, and ready for release. * **Deployment and release support** – support the movement o
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