ApplicationDevelopmentSeniorAdvisor

Cigna-Evernorth Services Inc. seeks an Application Development Senior Advisor for the Raleigh, NC location to play a pivotal role in ensuring the stability, performance, and reliability of mission-critical applications in a production environment. Responsibilities: • Manage support operations, lead incident resolution efforts, and drive improvements in production support processes. • Work cross-functionally with engineering, infrastructure, DevOps, and business teams, while also mentoring support engineers and overseeing operational readiness for deployments. • Use AWS Cloud to provide technical and managerial leadership to our production support operations. Interact with business users and participate in Agile processes and ownership of application support KPIs. • Help lead the resolution of incidents, document root causes, and guide the support team in delivering consistent, reliable production support services. • Lead and coordinate daily production support operations, ensuring high availability of key applications. • Serve as the primary escalation point for high-severity (P1/P2) incidents, leading resolution and post-mortem efforts. • Provide technical and managerial leadership to the application support team. • Coordinate and participate in scrum and stakeholder meetings, providing updates and prioritizing critical incidents. • Review and track team deliverables and provide regular status reports to stakeholders. • Manage client escalations and coordinate resolution efforts with upstream/downstream application teams. • Deliver Level 2 support for AWS-hosted applications by identifying and resolving technical issues. • Conduct daily health checks, application monitoring, and AWS Batch job triaging. • Monitor CloudWatch dashboards, setting alarms, and investigating anomalies or failures. • Simulate and reproduce issues in lowe environments and provide validated resolution. • Maintain and update issue logs, providing reconciliation reports, and ensuring documenta