Amazon Support Services Costa Rica SRL
Technology
ApplicationDevelopmentEngineer,Ignition,PlatformEngineering
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Application Development Engineer, Ignition, Platform Engineering at Amazon Support Services Costa Rica SRL. Skills: ServiceNow, JavaScript development, API integrations. Serve as ServiceNow SME. Design custom applications”
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
3+ years JavaScript, 3+ years ServiceNow administration, Engage customers and stakeholders
Nice to Have
Bachelor's in Information Technology, Integrate applications via APIs, Agile (Scrum/Kanban) environments, Deep ITSM understanding, Certified ServiceNow Administrator, ITIL Foundation certification, Lead enterprise-scale implementations, Strong communication skills
What You'll Do.
Serve as ServiceNow SME
Design custom applications
Customize UI policies
Create business rules
Optimize automation scripts
Implement integrations
Maintain integrations
Lead platform upgrades
Manage release cycles
Define development best practices
Enforce coding standards
Enforce platform governance
Develop performance reports
Translate requirements
How You'll Work.
Team & Collaboration
Technical stakeholders; Non-technical stakeholders; Infrastructure teams; Operations teams; Business teams; Product owners; System development engineers
Communication Scope
Translate technical concepts
Process & Methodology
Release management, Module deployment
Full Job Description
We are seeking a ServiceNow Subject Matter Expert (SME) to lead the development, configuration, and ongoing evolution of our ServiceNow platform. In this role, you will serve as a technical leader and trusted advisor, ensuring ServiceNow is leveraged to deliver scalable, automated, and high-quality IT services across the enterprise. As the ServiceNow SME, you’ll partner with technical and non-technical stakeholders to translate business requirements into robust solutions, drive platform governance, and lead continuous improvement initiatives. You will be hands-on in designing, developing, and implementing workflows, integrations, and custom applications while guiding the team in best practices and platform standards. This is a strategic role where you’ll have significant impact on how we deliver IT and business services globally. You will bring deep technical expertise, excellent problem-solving skills, and the ability to balance operational excellence with innovation. Key job responsibilities - Platform Ownership & Development – Serve as the ServiceNow SME, designing and developing custom applications, workflows, and automations. - Configuration & Scripting – Customize forms, fields, UI policies, and scripts using JavaScript, Glide API, and ServiceNow development tools. - Process Automation – Create and optimize business rules, flows, and automation scripts to streamline service delivery. - Integrations & APIs – Design, implement, and maintain integrations with external systems (REST/SOAP APIs, MID Servers, third-party tools). - Release & Upgrade Management – Lead platform upgrades, new module deployments, and release cycles while ensuring stability and compatibility. - Governance & Standards – Define and enforce development best practices, coding standards, and platform governance. - Mentorship & Enablement – Coach team members and partners on ServiceNow capabilities, design approaches, and implementation strategies. - Reporting & Analytics – Develop dashboards, p
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