Telefonica Tech
Healthcare
ApplicationDelivery&LoadBalancingEngineer
Neural analysis suggests this role is
optimal for mid candidates.
“Application Delivery & Load Balancing Engineer at Telefonica Tech. Skills: Application Delivery, Load Balancing, NetScaler, Citrix. Contribute to design of Epic EPR solution. Contribute to development of Epic EPR solution”
What You'll Achieve.
Ensure secure, resilient, high-performance access; Ensure services are secure; Ensure services are resilient; Ensure services are fit for purpose; Support organisational objectives; Meet recovery objectives
Industry & Context.
Incident management; Escalation procedures; Resolution of complex technical issues; Cross-stack issue resolution; Risk assessment; Risk mitigation
Based in the UK, Eligible to pass BPSS checks
What They're Looking For.
Must Have
Deep expertise in Load Balancing, Advanced knowledge of virtualisation, Advanced knowledge of identity management, Advanced knowledge of certificates, Advanced knowledge of secure platform design, Produce high-quality technical documentation, Apply best practices and architectural frameworks, Stay current on security standards, Stay current on security threats, Align activities with compliance requirements, Integrate security throughout engineering processes, Proven experience in incident management, Proven experience in escalation procedures, Proven experience in resolution of complex technical issues, Knowledge of change governance, Knowledge of change management processes, Knowledge of controlled deployment methodologies, Eligible to pass BPSS checks
Nice to Have
Working knowledge of Citrix environments, Working knowledge of VMware Horizon environments, Integration with access platforms, Citrix CCE‑V/CCP‑V, Citrix ADC, VMware VCP, Experience in regulated healthcare Managed Services, Experience in enterprise-scale healthcare Managed Services, Experience in public sector healthcare Managed Services, Knowledge of ITIL processes, Knowledge of structured change management, Knowledge of service management best practices, Experience with Disaster Recovery planning, Experience with Disaster Recovery testing, Experience with Disaster Recovery validation, Familiarity with Epic EHR systems, Experience in capacity planning, Experience in performance tuning, Experience in technology refresh initiatives
What You'll Do.
Contribute to design of Epic EPR solution
Contribute to development of Epic EPR solution
Contribute to optimisation of Epic EPR solution
Contribute to operational management of Epic EPR solution
Ensure secure access to Epic
Ensure resilient access to Epic
Ensure high-performance access to Epic
Manage complex technical activities
Provide expertise in deployment of Load Balancing
Provide expertise in management of Load Balancing
Support compliance across environment
Support risk management across environment
Support continuous improvement across environment
Ensure robust delivery of Epic services
Ensure seamless delivery of Epic services
Provide subject matter expertise for architecture
Provide subject matter expertise for design
Provide subject matter expertise for lifecycle planning
Serve as expert in support of application delivery
Serve as expert in support of architecture
Ensure stability of Epic access layers
Ensure performance of Epic access layers
Lead resolution of complex incidents
Provide escalation guidance
Maintain comprehensive documentation
Ensure compliance with security policies
Ensure compliance with regulatory requirements
Oversee certificate management
Oversee TLS hardening
Oversee secure configurations
Support risk assessment for external access platforms
Support mitigation for external access platforms
Contribute to development of DR strategies
Contribute to update of DR strategies
Lead testing to meet recovery objectives
Lead validation to meet recovery objectives
Work with teams for coordinated service delivery
Advise on technical stakeholder access implications
Contribute to change governance
Contribute to change execution
Contribute to service enhancements
Contribute to capacity planning
Contribute to technology refresh
Assess emerging technologies
Recommend improvements in access
Recommend improvements in reliability
Recommend improvements in clinician experience
How You'll Work.
Team & Collaboration
Work with various teams; Work with Epic experts; Cross-stack issue resolution
Communication Scope
Technical documentation
Process & Methodology
Change governance, Change management processes, Controlled deployment methodologies, Disaster Recovery planning, Disaster Recovery testing, Disaster Recovery validation, Capacity planning, Technology refresh initiatives
Full Job Description
Telefónica Tech is a leading provider of innovative tech services for the B2B market with a worldwide presence and strategic hubs in Spain, Brazil, UK and Germany. The company helps leading brands and organisations across the UK and Ireland unlock the power of integrated technology for all businesses, bringing together in one place a unique combination of, the best people, with the best tech and the best platforms in a simplified manner, to make a real difference to every business, every day. We have an end-to-end portfolio of market leading services and develops integrated technology solutions to accelerate tech adoption through its two core divisions of Tech Cyber security & Cloud and Tech Intelligence of Things. The company has a diverse, highly trained and globally located talent pool of over 2000 employees and serves more than 5.5m customers every day with a service reach in 175 countries. Its dynamic partner ecosystem includes over 300 cutting edge businesses, as well as strategic agreements with all market leaders. Role Purpose Application Delivery & Load Balancing Engineer ,will contribute to the design, development, optimisation, and operational management of our Client’s Epic EPR solution, at the Load Balancing and Presentation layers. This includes ensuring secure, resilient, and high‑performance access to Epic for clinical and operational users across the users organisation, leveraging expertise in Load Balancing technologies (e.g. NetScaler) as well as Citrix, VMware Horizon, and related infrastructure components to underpin the Epic environment. The role ensures that these services are secure, resilient, and fit for purpose, supporting organisational objectives through high‑quality technical knowledge and experience, strong service management practices, and the application of recognised engineering standards. The postholder manages complex technical activities related to Epic application delivery and availability alongside Epic experts, contributing to
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