ApplicationAdministratorII

_**Location:**_ 324 N. 4th Street Indiana, PA 15701 _**Hours:**_ Monday - Friday 8AM-5PM (Additional hours as necessary to meet the objectives of the department) _**Function:** _ This position is responsible for the management and administration of multiple bank core systems. Provides IT liaison support to the bank’s business lines and delivers Tier 2 product and service level support for the bank’s core applications in accordance with the bank’s core values and documented procedures. ** _Duties and Responsibilities:_** * Develops, configures, and deploys system changes to core banking applications as documented in procedures. * Collaborates with vendor to implement configuration changes to applications that do not offer authoring capability. * Ensures system releases/updates are reviewed with the affected business lines/stakeholders, execute implementation tasks, validate current and newly released changes, and communicate to the appropriate business lines. * Provides Tier 2 support of managed systems to identify, troubleshoot, resolve, and communicate issues with Managed IT Services, FIS Core, system vendors and end users. Responsible for coordinating and organizing troubleshooting collaboration calls between key S&T IT and/or business line individuals, FIS MS and system vendors for their managed systems and any ancillary systems. * Proactivity utilizes all available resources to troubleshoot and resolve issues. If issue remains unresolved, the individual is expected to escalate matter to Tier 3, Lead or IT Manager, ensuring timely and effective resolution while maintaining clear and concise communication to end users affected. * Provides guidance to Tier 1 support to troubleshoot and resolve application issues with bank employees and vendors. * Ensures all support requests for managed applications are properly documented in the current IT ticketing system and follow the bank’s support request management procedures. * First thing daily and throughout the course of